King's Crown townhouse with private hot tub, a quarter mile to two lifts

Hi, Leslie. We are sorry for the malfunction of the internet service as it is our intent for guests to utilize all available amenities offered. Fortunately, this is not a commonplace occurrence, and we appreciate you informing us as this matter was fixed. We understand how vital internet service is and we thank you for allowing us to relocate and compensate you for your troubles. We hope to host you for a truly carefree stay in the future!

Thank you for your feedback, Paul. We are sorry to hear your recent stay with us was not completely satisfactory. The size of the garage available for guest parking is not something we can adjust, unfortunately. We understand that bed comfort is subjective and we are sorry to hear it did not provide a comfortable night of rest. This is the first complaint we have received in regards to the beds being uncomfortable and we appreciate your feedback as an area to improve upon in the future. We will send maintenance to look at the window coverings in the master bedroom. Your feedback regarding the kitchen supplies will be shared with the owner. We encourage guests to plan on bringing any items not explicitly listed as an amenity that are necessary for their trip. We wish you had reached out to us during your stay with these concerns as we would have been happy to send our team over to assist you in resolving them. We truly hope we can host you for a more comfortable stay in the future, thank you.

Thank you for your review, Meloni. We apologize for the inconvenience caused due to receiving the wrong Wi-Fi information. This was the first reservation at this home and the information that we were provided was inaccurate, the correct credentials were relayed as soon as the owner provided it to us. To clarify, the heat in the home works fine and there is also a fireplace available for additional heat. We thank you for calling in and notifying us that there were not enough dishwashing tablets and other amenities and we notified the HK contractor immediately and the supplies were delivered to the home. Vacasa supplies a starter supply of items for each guest but guests are expected to buy any remaining supplies that are needed during there stay.

Thank you for taking the time to share your feedback about your recent stay. We're thrilled to hear that the location was perfect for your family and that our home met your needs. It's great to know that you enjoyed the fireplace, kitchen amenities, and found the aesthetic of the home even better in person. We sincerely apologize for the communication issues you experienced during your stay. Your concerns regarding parking are valid, and we appreciate you bringing this to our attention. We will ensure that the listing is updated to provide clearer information about the parking situation, including the garage capacity and any restrictions for parking in front of our home. Your feedback is invaluable to us, and we hope to have the opportunity to host you again in the future.