Nyd den rummelige indretning, der giver alle mere plads til afslapning.
Central beliggenhed
Du er aldrig langt fra din destination med denne praktiske beliggenhed.
Oplev nærliggende seværdigheder
Nær Napili Bay
2 soveværelser3 badeværelserPlads til 6 personer
Populære faciliteter
Swimmingpool
Boblebad på stedet
Mulighed for parkering på stedet
Køkken
Vaskemaskine
Grill
Udforsk området
Kapalua, HI
Kapalua Resort
Place, Kapalua Resort
14 min. gang
Kapalua Beach
Place, Kapalua Beach
1 min. kørsel
Napili Bay
Place, Napili Bay
2 min. kørsel
Kapalua, HI (JHM-West Maui)
Airport, Kapalua, HI (JHM-West Maui)
9 min. kørsel
Værelser og sovepladser
2 soveværelser (6 sovepladser)
Soveværelse 1
2 enkeltsenge
Soveværelse 2
1 kingsize-seng
Stue 1
1 sovesofa (dobbeltseng)
3 badeværelser
Badeværelse 1
Toilet · Kun brusekabine
Badeværelse 2
Badekar · Toilet · Kun brusekabine
Badeværelse 3
Toilet · Kun brusekabine
Områder
Terrasse eller gårdhave
Veranda eller hawaiiansk terrasse
Køkken
Kontor
Altan
Separat spiseområde
Antal stuer
Have
Spiseområde
Om overnatningsstedet
Ocean View Kapalua Ridge Villa Luksus Remodel
Kapalua Ridge 711-13 er en fantastisk smuk ombygget Honolua Bay / Sunrise havudsigt med mere end 2200 kvadratfod plads. Hver detalje er gennemtænkt og henrettet med klasse og kvalitet. Denne villa har to rummelige soveværelser og tre fulde bade for op til 6 gæster. Det ligger i verdensklasse, prestigefyldte Kapalua Resort på Maui nordvestlige kyst.
Højderyg 711-13 er en usædvanlig privat villa beliggende på toppen af en stille blind vej i en tropisk park ligesom indstilling med uhindret ocean / Honolua Bay / solopgang udsigt fra alle værelser. Villaen er en stueetagen niveau grundplan med ingen trapper & er let at få adgang fra den overdækkede vedhæftet carport til hoveddøren. Vi har ikke AC, vi har dekoratør fans i hvert værelse og stole på den dejlige (vi tror på grøn) fysiske Maui passatvinde for vores køling. Denne charmerende tilbagetog har en enorm indhyllingsafstand Lanai (hawaiiansk for "patio") stor nok til en teak spisebord til 6, to-chaiselonger samt en komfortabel sofa - perfekt til at nyde de bløde Maui passatvinde, solopgangen over Honolua Bay & de grønne West Maui Mountains. Som en ekstra ekstra denne villa har prime pladser til de lejlighedsvise spektakulære fyrværkeri show produceret af Ritz Carlton tværs fairway ...
Dette tropiske paradis villa er professionelt indrettet med farver udefra - blues af havet, grå, turkis, nuancer af brunt, med stænk af røde, appelsiner. Møbler er elegante og afspejler raffinement nutidens erfarne rejsende, mens de resterende komfortable, hjemlig & varme - et rum perfekt til familieferier, bryllupsrejse, eller gæster i alle aldre.
Kapalua Ridge 711-13 har to rummelige soveværelser med en "hemmelig" undersøgelse gemt i Master Bedroom suite med California King, to tvillinger senge i det andet soveværelse, som kan laves om til en konge. Det store soveværelse har en stor privat Lanai udstyret med to komfortable lænestole. Stuen er stor nok til to sammenklappelige senge til 2 ekstra gæster. Tre fantastiske designede bade har brugerdefinerede tur i brusere og et stort badekar i Master. Den velassorterede Kokkens Køkken er omgivet af granit bordplader, glas fliser backsplash, & rustfrit stål apparater. Der er en stor kapacitet vaskemaskine / tørretumbler i villaen for gæsternes bekvemmelighed. En over store fladskærms-tv i stuen underholdningscenter med en hver i soveværelserne runder de hjemlig bekvemmeligheder af denne dejlige villa.
The Ridge at Kapalua ligger i hjertet af den udvej på 21 hektar. Der er to opvarmede pools med gas grill, spiseborde, brusere, sodavand maskine og urtehave for vores gæster brug. The Ridge er kendt for sine velholdte & frodige tropiske anlagt grund fyldt med ingefær, hibiscus, palmer, orkideer, Plumeria, Bruser & bananpalmer.
Tilføj venligst rengøringsgebyr $ 250, 2. 5% håndteringsgebyr + 14. 4166% skat. Check-in er 16:00. Tjek ud er 10:00.
HI Tax ID # W40542621-01
Tilføj datoer for priser
Lignende overnatningssteder
Spacious 2BD Tropical Escape Near Beach - Kaanapali Plantation 58
Lahaina
Spacious 2BD Tropical Escape Near Beach - Kaanapali Plantation 58
Dette overnatningssted administreres af en privat vært (en person, der ikke udlejer som virksomhed eller erhverv). EUs forbrugerlov, herunder fortrydelsesret, gælder ikke for din reservation. Din reservation er dog dækket af din private værts afbestillingsregler.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Værten har angivet, at der ikke er nogen kuliltealarm eller gasapparater på overnatningsstedet
Værten har angivet, at der er en røgalarm på overnatningsstedet
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, førstehjælpskasse og lås med dødbolt
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Om området
Kapalua
Denne villa befinder sig i Kapalua ved siden af en golfbane og ved vandet. Shoppingentusiaster bør kigge forbi Whalers Village, mens de rejsende, der sætter pris på naturskønne områder, kan besøge Napili Bay og Kaanapali Beach. Ser du frem til et event eller en sportsbegivenhed under din rejse? Se, hvad Lahaina Civic Center Tennis har at byde på, eller mal byen rød med et besøg til The Plantation House Restaurant. Udforsk områdets muligheder for oplevelser på, i og ved vandet såsom jetski og kajakroning i nærheden, eller nyd godt af den fri natur ved at kaste dig ud i mulighederne hvad angår vandring og ridning.
Har Ocean View Kapalua Ridge Villa Luksus Remodel en pool?
Ja, dette overnatningssted har en pool.
Hvad koster det at overnatte hos Ocean View Kapalua Ridge Villa Luksus Remodel?
Priserne for 1 nat for 2 voksne hos Ocean View Kapalua Ridge Villa Luksus Remodel den 14. dec. 2026 starter fra 13.596 kr., inkl. skatter og gebyrer, fra og med den 14. aug. 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.
Er Ocean View Kapalua Ridge Villa Luksus Remodel et kæledyrsvenligt overnatningssted?
Nej, kæledyr er ikke tilladt på dette overnatningssted.
Hvor meget koster parkering hos Ocean View Kapalua Ridge Villa Luksus Remodel?
Der er mulighed for parkering på overnatningsstedet.
Hvornår er indtjekning på Ocean View Kapalua Ridge Villa Luksus Remodel?
Indtjekning starter kl. 16.00.
Hvornår er udtjekning på Ocean View Kapalua Ridge Villa Luksus Remodel?
Udtjekning er kl. 10.00.
Hvor ligger Ocean View Kapalua Ridge Villa Luksus Remodel?
Denne villa med golffaciliteter ligger i Kapalua, kun 2 km fra Oneloa Beach og Napili Bay. Derudover ligger Makaluapuna Point og Jean Michele Cousteau's Ambassadors of the Environment 15 minutter derfra.
Anmeldelser
9,4
Enestående
Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Bedømmelse på 10 − Fremragende. 47 af i alt 57 anmeldelser
10 - Fremragende
47
Bedømmelse på 8 − Udmærket. 5 af i alt 57 anmeldelser
8 - Udmærket
5
Bedømmelse på 6 − Okay. 3 af i alt 57 anmeldelser
6 - Okay
3
Bedømmelse på 4 − Dårligt. 1 af i alt 57 anmeldelser
4 - Dårligt
1
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 57 anmeldelser
2 - Forfærdeligt
1
9,4/10
Rengøring
9,6/10
Indtjekning
9,4/10
Kommunikation
9,8/10
Området
9,6/10
Annoncens rigtighed
Anmeldelser
Verificeret anmeldelse
10/10 Fremragende
Stacey W.
30. mar. 2026
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Despite coming during the massive storm, the place still made this trip extra memorable. The views are impressive. The place was spacious. Great management as well. Mahalo.
Stacey W.
Overnattede 5 nætter i marts 2026
Verificeret anmeldelse
10/10 Fremragende
Sue W.
19. feb. 2025
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Beautiful views
Great place
Sue W.
Overnattede 7 nætter i januar 2025
Verificeret anmeldelse
10/10 Fremragende
JENNIFER H.
10. jun. 2025
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Better than expected - both the dwelling and the neighborhood & location.
JENNIFER H.
Overnattede 5 nætter i maj 2025
Verificeret anmeldelse
10/10 Fremragende
kris u.
7. feb. 2025
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Family vacation
Was perfect location and everything was great! The view was incredible!
kris u.
Overnattede 6 nætter i januar 2025
Verificeret anmeldelse
10/10 Fremragende
Liz B.
24. jun. 2021
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Love this condo!
The location and views are lovely and quiet, the unit is very well decorated and comfortably furnished. This is our 4th time staying here and it is always just wonderful.
Liz B.
Overnattede 14 nætter i maj 2021
Svar fra VrboOwner den 29. aug. 2023
We welcome you back anytime. Aloha!
Verificeret anmeldelse
10/10 Fremragende
Kati H.
7. maj 2019
Beautiful property in a terrific location
We were super pleased with our last minute booking. This property has everything your family will need. We enjoyed the location of the home as well. Would definitely book the property again.
Kati H.
Overnattede 5 nætter i april 2019
Svar fra VrboOwner den 29. aug. 2023
Aloha and mahalo for your review. We would love to have you back again. Best regards!
Verificeret anmeldelse
10/10 Fremragende
Liz B.
3. jun. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Always a pleasure
It was another lovely stay. We just wish we could have stayed longer!
Liz B.
Overnattede 15 nætter i maj 2023
Svar fra VrboOwner den 21. feb. 2024
Mahalo for staying with us Liz. We hope you return soon and stay longer! You are always welcome.
Aloha and mahalo,
Kim Marie
Verificeret anmeldelse
10/10 Fremragende
Nancy B.
21. feb. 2020
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Can't wait to go back!
This is a beautiful unit. Perfectly located with amazing views. The condo was very clean and well stocked.
Nancy B.
Overnattede 8 nætter i februar 2020
Svar fra VrboOwner den 29. aug. 2023
We loved hosting you and welcome you back anytime! Aloha!
Verificeret anmeldelse
10/10 Fremragende
Kelly A.
20. nov. 2019
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
A little piece of Paradise
Comfortable, updated condo with amazing views of the Kapaulua golf course AND the ocean! Great location, easy to walk or drive to everything you need for an amazing vacation in Maui.
Kelly A.
Overnattede 6 nætter i oktober 2019
Svar fra VrboOwner den 29. aug. 2023
We loved hosting you. We welcome you back anytime. Aloha!
Verificeret anmeldelse
10/10 Fremragende
Kati H.
8. apr. 2021
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Beautiful home in a perfect location
Couldn't have asked for a better property in a perfect location. This is our second time staying at this property, and won't be our last. The property is in wonderful condition, and super convenient layout.
Kati H.
Overnattede 7 nætter i marts 2021
Svar fra VrboOwner den 29. aug. 2023
We loved hosting you. We welcome you back anytime. Aloha!
Verificeret anmeldelse
10/10 Fremragende
Meaghan C.
11. apr. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Breathtaking!
This property was perfect from the furniture to the views to the location! Couldn’t have been better.
Meaghan C.
Overnattede 5 nætter i april 2023
Svar fra VrboOwner den 21. feb. 2024
We love that you had a wonderful stay! We hope you keep us in mind for next visit. You are always welcome!
Aloha,
Kim Marie
Verificeret anmeldelse
8/10 Godt
Scott H.
23. feb. 2024
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
thoughts
Well located. Well furnished and maintained
Scott H.
Overnattede 7 nætter i november 2023
Svar fra VrboOwner den 6. apr. 2024
We loved hosting you Scott. Thank you for coming and for your support of Maui. We appreciate you!
Verificeret anmeldelse
8/10 Godt
Michelle J.
11. aug. 2025
Synes godt om: Indtjekning, kommunikation, beliggenhed
Synes ikke om: Rengøring
Beautiful view and good responsive management. When we arrived it was not cleaned but they were quick to respond and waived cleaning fee. The unit is spacious with beautiful ocean views but there was no AC and it has a bug problem and should be fumigated. The kitchen and bathrooms have been updated the TV has no live steam option in family room but did have it in the bedrooms which was nice. The local mgmt was very helpful bringing over extra hangers and responsive to our needs. We love the location and would like to return to this area in the future
Michelle J.
Overnattede 8 nætter i august 2025
Verificeret anmeldelse
10/10 Fremragende
Susan U.
29. jul. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Favorite place to stay on Maui!!
This was our second stay at this property and it was just as wonderful as our first!!! We love it. The location and views are fantastic, the condo is beautifully decorated. Convenient to everything in Kapalua. And Kim Marie couldn't be more helpful and kind. We very much hope to return in the future!!
Susan U.
Overnattede 10 nætter i juli 2023
Svar fra VrboOwner den 21. feb. 2024
We loved hosting you Susan. We hope you return soon. Thank you for supporting Maui and our vacation home!
Aloha, and mahalo,
Kim Marie
Verificeret anmeldelse
10/10 Fremragende
Susan F.
26. apr. 2022
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Lovely stay in Kapalua
We so enjoyed our week at the Ridge at Kapalua. The condo was spacious, beautifully decorated and comfortable. It was wonderful having such a a lovely big unit with three bathrooms. We walked everywhere locally - the Honolua store for morning coffee, and local beaches for sun and snorkeling. Perfect spot to relax and unwind!
Susan F.
Overnattede 8 nætter i april 2022
Svar fra VrboOwner den 29. aug. 2023
We welcome you back anytime. Aloha!
Verificeret anmeldelse
10/10 Fremragende
Ziegler S.
12. aug. 2018
Perfect place for our family!
We had such a lovely time at this terrific condo. The property had everything we needed for a memorable vacation. The owner was very hospitable. The views for the deck are incredible. The unit is clean and beautifully decorated. The location within walking distance or a shuttle ride to three of Maui's beaches and the Ritz Carlton was unbeatable. Thank you so much!
Ziegler S.
Overnattede 8 nætter i juli 2018
Svar fra VrboOwner den 29. aug. 2023
So glad you all enjoyed your stay. We loved having you. Come again!
Verificeret anmeldelse
10/10 Fremragende
Kimmarie L.
2. apr. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Breathtaking views and spacious
Love this spacious villa with incredible views and lanais off of every room. The main lanai wraps around the outer sides of the living room and dining room. The luscious tropical views are what you imagine Hawaii to be in your dreams. You could live in the two larger bathrooms!
Everything you need is provided; linens, kitchen etc..
The home is located in a quiet private neighborhood along the golf course and within walking distance to a beautiful beach. Both pools are just a couple minutes walk as well. Shuttling around the Kapalua neighborhood is a nice convenience too.
Kimmarie L.
Overnattede 1 nat i april 2023
Svar fra VrboOwner den 21. feb. 2024
We are thrilled that you enjoyed your stay. Thank you so much for your support! Aloha!
Verificeret anmeldelse
10/10 Fremragende
Lora
25. dec. 2018
Wonderful Condominium with a Million Dollar View!
This condominium was excellent for a family of 6! Very nicely decorated, two large bedrooms and 3 baths! lots of space so you are not stepping over each other and the view from the huge lanai is absolutely incredible. It has large table that everyone could have dinner at - including additional family members that were over for Thanksgiving Dinner! Furthermore, the beds were comfortable, and there was extra bedding for the pull-out couch in the living room. Our host was excellent - she sent information ahead of time, checked in to see how we were doing and was gracious enough to allow for a late check out (since there was no one coming immediately behind us). Furthermore, the Kapalua resort is absolutely beautiful; there are three beaches within walking distance and the coastline is breath taking. I would absolutely recommend this location and would stay here again.
Lora
Overnattede 6 nætter i november 2018
Svar fra VrboOwner den 29. aug. 2023
Thank you so much for the feedback. I am so glad you enjoyed our slice of paradise. Please come again!
Verificeret anmeldelse
6/10 Okay
kate d.
20. aug. 2021
Synes godt om: Rengøring, beliggenhed
Synes ikke om: Indtjekning, kommunikation, annoncens rigtighed
Ok
The people renting are using old information and old contacts took us a while to actually get the right information to get into the property. Bed was not very comfortable
kate d.
Overnattede 3 nætter i august 2021
Svar fra VrboOwner den 29. aug. 2023
Aloha,
We are not sure what you are referring to since we use the same contract given on Vrbo for many years. The bed is brand new. We truly care and do our best to make it a wonderful experience for our guests. Best regards!
Verificeret anmeldelse
8/10 Godt
Michele I.
1. apr. 2023
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Family wedding
Overall our stay was nice. They were only a couple of small draw backs. There is a wedding chapel nearby. The party can be heard well into the night. Weddings are very popular in this area. It clearly states in the listing that the condo does not have air conditioning so this one is on me. It can be very warm and humid. I under estimated this. We visited in March. I cannot imagine staying there in the summer months. The condo has everything that you will need for your stay. The pools on the property were well maintained. Hope that you enjoy hearing the roosters crow. There are several in the area.
Michele I.
Overnattede 5 nætter i marts 2023
Svar fra VrboOwner den 21. feb. 2024
Aloha Michele,
Thank you for staying with us and giving us your feedback. This is typically a quiet area which most returning guests in to this area enjoy. I apologize for the wedding party but am happy that you were able to enjoy yours. They can be very festive and joyful. Roosters do come and go here on Maui. The tradewinds are typically enough to keep the villa cool especially in this area which stays on the cooler side. Temperature is a personal preference especially if used to being in air conditioning on a regular basis. I do thank you for your feedback. It helps future guests to make the right choice for their family.
Aloha and mahalo!
Verificeret anmeldelse
8/10 Godt
Chris H.
1. apr. 2025
Synes godt om: Indtjekning, kommunikation, beliggenhed
Spacious, pretty, but needs some updates
My first impression of the unit was that it had a great view and was very spacious. Our family enjoyed our own spaces and the location. There were some things that I’ll list below that were great and could be improved upon:Pros: very spacious, 2 huge bathrooms (one smaller), lots of windows, balconies, plenty of sitting areas, washer/dryer (although it broke down), pretty green view with peak of ocean and lots of birds, well designed. Cons: very stingy on towels and supplies, very uncomfortable pillows and bedding, says ‘fully stocked’ kitchen but that is not true at all, no AC, cockroach issue, rugs were dingy and sandy, washer was told to be ‘new’ but it sprung a leak and the inside basket was falling apart. Both beach chairs had busted out zippers, there are two fans in our room, one was broken. It is clear it is a very nice unit or use to be. it just really desperately needs a refresh. I doubt the owners actually use this space because of how desperately it needs a refresh.
Chris H.
Overnattede 7 nætter i marts 2025
Verificeret anmeldelse
2/10 Bundkarakter
John B.
4. aug. 2022
Synes ikke om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Bugs, bugs, and more bugs
The Kapula properties are fine, but this particular first story unit is under constant attach from bugs.
We had to remove 20-30 worms each day from crawling up the walls and on the carpet. At last once a day a huge cockroach would run across the living room, eventually dying somewhere, presumable from bug spray. Also mounds of centipedes were continuously crawling in to the middle of the floor. It was pretty awful experience.
Secondly, even though beaches are close by, its a straight uphill walk back to the unit, and parking lots only have a few spaces and are always full.
The view from the unit is okay... the rest of the units in the area have a much nicer ocean view.
I would certainly not stay here again.
John B.
Overnattede 8 nætter i juli 2022
Svar fra VrboOwner den 29. aug. 2023
Aloha,
I am very sorry that you felt compelled to leave a review like this. I could only be because we did not discount you. At no time whatsoever did you report any pest problem or we would be happy to assist. Kapalua Ridge Villas is a prestigious and professional AOAO management that does regular pest control service. The guest stays right after yours have been fortunately wonderful without complaints. It is very disappointing and disturbing to receive a review such as yours. I allowed an early check in and access for baby furniture to be delivered. I would think with a child and any pest issues that you would have called for assistance immediately. The only complaint was about noise preventing your child from being able to nap.
This condo has an assigned parking stall. There are extra stalls across each building for additional guest parking.
We are Premiere Hosts. Guests comfort has always been important to us. I’m sure that other reviews and our status with VRBO will speak for itself..
We are very sorry that your stay was less than perfect.
Best regards and aloha!
Verificeret anmeldelse
6/10 Okay
Matthew F.
8. feb. 2022
Synes godt om: Rengøring, indtjekning, beliggenhed, annoncens rigtighed
Synes ikke om: Kommunikation
Rocky start, great stay
We stayed at this condo for our final week in Maui, after spending time elsewhere on the island. Overall the unit itself, the location and of course the weather, were all great. The condo itself is as described and pictured in the listing, with comfortable beds, ample space, and nicely appointed rooms.
The condo has a beautiful view over the Kapalua Bay Golf Course with The Ritz Carlton as a backdrop, and the ocean off to the left. Though there wasn't a direct sunset view from this unit (we visited in mid-January), the after-glow and moonrise was fantastic.
A word of notice though is for those looking to utilize the kitchen, while it is fairly well equipped with kitchen implements and tools, it has no 'basics' (IE salt, pepper, spices, etc.). While there were piles of basket coffee filters, the coffee maker requires a cone filter, which was not provided.
While the stay itself was wonderful, the entire trip was overcast by the unfortunate interactions we had with the managers/hosts of the property prior to our arrival.
As the COVID-19 pandemic continued to unfold during this time, the Canadian government issued a Travel Advisory, informing all Canadians that non-essential travel should be avoided at all costs. As such, we reached out to the property managers to see about some leniency in their cancellation policy (this travel advisory was put in place after the final deadline for cancellation and a partial refund was offered). After reaching out to the property managers, we were informed in a very unhospitable manner that there would be no considerations for Federally mandated travel advisories, and that we knew the risks when making the booking in summer 2020. While there are many layers to this situation, the manner in which we were spoken to, and the lack of compassion and kindness was completely off-putting. Working in the hospitality industry is a challenging experience at times, however it does not negate the norms of social kindness, courtesy and consideration expected from any establishment, especially paying the rates we were. Our options were to either forfeit our fully paid for condo (nearly $7,000.00 CAD), or take the risk and make the trip.
Clearly we decided to take the risk, disregard a Federally mandated travel order and go ahead with our trip as planned. While we are glad we did, the abrupt and unsympathetic communications with the property managers was completely uncalled for and could have been handled in a more profes
Matthew F.
Overnattede 7 nætter i januar 2022
Svar fra VrboOwner den 29. aug. 2023
Aloha,
We are truly sorry that you view this in a negative light. My response in writing since we never spoke was that we did not receive sufficient notice for a fully refunded stay. Also that travel insurance which we always recommend especially during pandemic times was offered at the time of booking. Written messages could come across as unsympathetic and we do apologize for this We are a Premier Host and value our guests.
We would be happy to deliver filters and dry basis spices.
Best regards.
Verificeret anmeldelse
6/10 Okay
Crystal C.
6. apr. 2020
Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Spacious Condo in Quiet, Beautiful Location
We enjoyed the spaciousness of the condo, large lanai w/ views of the ocean and 18th hole of the golf course. The condo had everything we needed, comfortable beds, and plenty of room for our family of five.
Other Pros: Quiet, more secluded location, lush landscaping, quick walk to Oneloa Bay, walking trails, & the responsiveness of the property manager, Kim Marie, who was fast to respond from booking thru check-in/check-out. We also enjoyed the breeze and ocean sounds through the open louvers at night.
Cons: Bugs and lack of flexibility during COVID-19 crisis.
BUGS: We were greeted by dozens of little black millipede looking bugs all over the floor of the condo, mainly on the carpets in the bedrooms, most dead but some alive. We checked in around 6pm and Kim Marie told us that they had recently sprayed for pests and assured me that the condo was cleaned that morning. I'm not sure how so many bugs managed to get inside and die in a matter of a few hours, but alas, we vacuumed them up and moved along. We continued to find them crawling on the walls and floors throughout our stay but it didn't bother us much. We live in the South therefore are accustomed to pests. We also found a very large cockroach who made his home in the toilet (and, umm, USED the toilet as well)! Totally gross but a quick flush and toilet scrub took care of that problem. I think pests are to be expected due to the lush tropical landscaping around the property, but if you're not comfortable with bugs, this may not be the place for you.
COVID-19: I reached out to Kim Marie 2 weeks prior to our stay to ask if she'd be willing to work with us as we have elder care obligations and could not risk being stranded on HI w/ the spread of the virus & travel restrictions imminent. We were leaning towards postponing our vacation. She stated that we were in the "non-refundable period" so no. Our biggest fear almost became a reality as our flight home was canceled. We were able to book an earlier flight and checked out a day early however did not get refunded for that night. I know I shouldn't be surprised but the circumstances were out of our control. We heard (although did not confirm this) that the owners were trying to leave CA during the outbreak, but could not stay at their place since we were there. It would have worked out for everyone if they had been willing to let us postpone. It is my hope that they are well & have adjusted their policy for others during these uncertain times.
Crystal C.
Overnattede 8 nætter i marts 2020
Svar fra VrboOwner den 29. aug. 2023
Aloha Crystal,
Thank you for bringing this to my attention which you did right away. I’m glad that you enjoyed your stay. The AOAO does a great job with pest maintenance inside and out.
Your stay was right before the news of the pandemic really hit Hawai’i. We’ve done our best to work with guests that have been affected and unable to come since restrictions have been in place. We hope for your good health and safety.
Best regards!
I’m grateful to the many positive reviews we have and ask that future guests take this into consideration including that guests say our villa is immaculate. Aloha!
Verificeret anmeldelse
4/10 Ringe
Anita C.
31. jan. 2023
Synes godt om: Området
Synes ikke om: Rengøring, kommunikation
The view is awesome, the condo not so much.
I've stayed at the Ridge Villas before so I was expecting the same quality/cleanliness as those units.
Toilet in the 2nd bedroom was clogged when we arrived, no TVs would turn on, the curtains were falling off the hooks & no AC. I hadn't checked since the units I stayed in before had AC.
Tried calling Kim at the numbers in the paperwork many times that night. Got a message that said she was not accepting calls at this time. There was no option to leave a message on any number given. So I sent a message in the VRBO app telling her how disappointed I was & did she have another unit we could be moved to. She responded the next day, said she just saw my missed calls that I should have left a message & the curtain was fine & she did not have a place to move us.(There was no option to leave a message & the curtains were not fine & very dirty too) She scheduled someone that day to come fix the toilet. She said AC was not in the amenities list (this was my fault, I assumed it did) & she said to follow instructions on how to turn on the TVs (very condescending). We had to reboot the box that TVs were hooked up to which wasn't mentioned in the instructions. She responded again and said that she had a family emergency & going to the airport & she hoped the rest of the stay was smooth. The toilet got fixed & the curtains were put back on their hooks that day.
The paperwork mentions ants. Not to leave food out & take trash out daily (we did at least twice per day). I missed the other reviews mentioning bugs. There were huge cockroaches & many centipedes we would find on the floors & kitchen counters. I didn't bother to contact her again about this because of her family emergency and condescending response in our earlier communication and not being able to move us.
Louvers have to be open for air circulation & there are issues with the screens not being tight/holes/missing(bug entry?). Carpets are stained & dirty. Master bathroom had crooked handles on the sink, faucet pullout sprayer housing in tub was not attached. Shower faucet housing moves around & shower has a constant drip which causes the shower floor be constantly wet & moldy. They have to know about this. Shoes aren't supposed to be worn inside. Our feet got very dirty walking on the floors. The things to do in area book is filled with outdated information.
When you pay the prices charged for this condo, you expect a clean, bug free stay. This is absolutely not what we received.
Anita C.
Overnattede 11 nætter i januar 2023
Svar fra VrboOwner den 29. aug. 2023
Aloha,
We are sorry that the condo was not to your expectations. As mentioned to you when we communicated, you were not calling the right number initially. The correct contact info was in the arrival info email that you received that also had the door code. As soon as I saw your message on VRBO I contacted you and did send maintenance there to address the TVs which were working. One you got to work after following the instructions included in the arrival information that I sent you again. The curtains are fairly new and had just come loose. We are happy to fix the issues which we did. I am sorry that we could not move you to another condo. This is the only one that we have and the one that you booked. The condo was reported in proper condition when made ready for your stay. We are always happy to assist. I do apologize for an outdated phone number being on VRBO. This has been corrected. Kapalua Ridge HOA does regular pest control and service was within the past two weeks. Other guests have enjoyed their stays and have left great reviews. We hope this will be considered. Again, instructions and contact info were accurate and included in the arrival email. The TVs worked once following instructions. .I saw your message on VRBO the next day, responded and had maintenance take care of the issues you reported the very next day. I followed up afterwards and you said that everything was fine. I checked in again a few days later but did not hear back from. Since your last message was positive, I sincerely believed that you were enjoying your stay. The shower and sink handles is news to me but I thank you for letting me know. I will have it checked.
Best regards and aloha
Om værten
Vært: Matt and Bridget are owners. Kim Marie for reservations while on island.
Sprog:
engelsk
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