Afsondret studie-anneks med udsigt over bjergene ved havet og landet tæt på strande

Karen & Colin Thank you for taking the time to write your review. We so enjoyed having you all at West Bullen. Your wonderful cockapoos are now my favourite doggie guests we have had. So gorgeous and so well behaved. Glad you enjoyed your River Cottage experiences and the local area's. We look forward to seeing you all again sometime. Best wishes Louise & Family

Thank you for taking the time to review your stay. Providing our guests with the best possible hospitality and service is always our mission and we are sorry that the annexe did not meet your expectations. We are sorry that you found the annexe dark. I know that the sky light window blinds in the bedroom area had been closed during the previous guests stay to keep the space cool in the very hot weather. This would have made it feel darker than normal. My apologies if I was not clear that it could be opened. With regards to privacy, it is clear in the listing’s description that it is a holiday ‘annexe'. This implies that it is connected to a main residence and as such there would be some traffic of people coming and going. We pride ourselves that our listing has professional photography and a detailed description covering the annexe facilities, parking and location to ensure that clients can make an informed decision when booking. We will go through the copy again to ensure that all information is clear there is no room for misinterpretation. With regards to bookings this summer we contacted you (and all of our guests) well in advance of your stay to inform you that we would be renovating a cottage located at the top of our property. As most guests are out during the day we did not foresee any major issues however we wanted to give everyone the option to cancel if this work was in any way a concern. I also urged guests to let me know immediately during their stay if the renovation works were causing any disruption so I would be able to rectify it immediately. It was unfortunate that you waited till towards the end of your weeks stay to voice your concerns. We value our guests highly and after investigation we understood that there had been more disruption that week than should have been. We took full responsibility and immediate action for this which included us refunding your payment for the week. You elected to stay for the remainder of your booking so we ensured the builders were not on site till after 10am the following day giving you the opportunity to enjoy the garden in total quiet. We issued a ban on any deliveries for the duration of the renovation before 10amand that they be booked in in advance so guests could be notified. These conditions have worked well and we have received no further complaints. Once again we offer you our sincerest apologies for the disruption and that your stay here did not meet your expectations.

Thank you for taking the time to review our property. We value the opinions of our guests and we sincerely apologise that there were issues of cold and damp whilst you stayed. Had I been aware of the issues during your stay I would have addressed them immediately so we could find a solution and rectify the issues. Providing our guests with the best possible hospitality has and always will be our main focus. As soon as we were aware of the problems we took immediate action. Our builder came out to assess the situation as we had not had issues with damp before, which is visible from our past reviews. The builder found no major problems. He felt that it was due to excess condensation caused by a lack of ventilation, although he is unsure why it would suddenly occur. He immediately installed two new ventilation shafts into the annexe one on the front wall and one on the rear in order to create a better air flow through the building. We are also fitting a new extractor fan in the shower room which will automatically go on when you switch on the light on to ensure that it is always properly ventilated whilst guests are showering. With regards to the mould in the cupboard I can only apologise once again. I was not available to carry out your checkin and it is apparent that the cupboard had not been thoroughly checked prior to your arrival which would have flagged up condensation issues. Once again I can assure you than in the future all cupboards will be throughly checked. With regards to the cold the heating is controlled in the main property and during September we put it on as and when at the request of the guests. My sincere apologies that you were obviously not made aware of that on your arrival. We now realise that this is not ideal so we will ensure that the heating is set to turn on automatically whenever the temperature falls below a certain level from the beginning of September through to spring, ensuring that our guests are always warm. This has also been set to 3 times a day morning, midday and evening. We appreciate that sometimes things go wrong, but should we make a mistake, we would always try to rectify it during the guests stay, to ensure that they have a wonderful time and leave us feeling happy and relaxed. Should you wish at any time to return to West Dorset then do please consider us again as we would love the opportunity to put things right.

Hi Anita - So glad you had a lovely time .. It was a pleasure having you all here. We hope to see you all again. Best wishes Louise and Family