Astor Estepona: Lux 2BD Frontline Marina, Pool, WiFi, havudsigt, Privat parkering

Thank you for taking the time to share your feedback. We’re very sorry to hear that aspects of the complex did not meet your expectations, though we’re pleased that you enjoyed your stay in our apartment overall. We’d like to clarify a few points for future guests. The entrance to the apartment building, including the short flight of steps shown clearly in our listing photos, is in excellent condition and well lit. We believe there may have been some confusion on arrival, as the property also has step-free access via the garage and lift. The lift is relatively new (installed just two years ago) and, after checking with the building management, we can confirm it was briefly out of service for around four hours on one day — an unfortunate but rare occurrence. Regarding the exterior, while some paintwork is weathered in places, the building was repainted recently and is scheduled for a further refresh in the near future. Given the seaside location, some wear from the coastal climate is to be expected, though the communal areas, gardens, and pool are kept in immaculate condition as reflected in our photos. During your stay, we provided prompt and professional support whenever you reached out, and we’re disappointed that this wasn’t reflected in your review. We take all feedback seriously and remain committed to ensuring our guests have a relaxing and enjoyable experience.