Lejlighed

Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)

Billedgalleri for Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)

Udendørs spisemuligheder
Privat køkken
Opholdsområde
Værelse
Interiør

Anmeldelser

9,0 ud af 10.
Fantastisk
1 soveværelse1 badeværelsePlads til 4 personer

Populære faciliteter

  • På stranden
  • Privat pool
  • Mulighed for parkering på stedet
  • Køkken
  • Vaskeri
  • Aircondition

Værelser og sovepladser

1 soveværelse (4 sovepladser)

Soveværelse 1

1 kingsize-seng

Soveværelse 2

1 sovesofa (dobbeltseng)

1 badeværelse

Badeværelse 1

Badekar eller brusekabine

Områder

Køkken
Altan
Separat spiseområde
Have
Spiseområde

Om overnatningsstedet

Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)

Velkommen til stranden!

Gæster i enhed 203 bliver mødt af et vægmaleri, malet af ejeren, af vores smukke strand. Andet unikt kunstværk findes i hele enheden.
Granit bordplader, en smilhval og en interessant frø er funktioner i køkkenet.
Den røde, gule og sorte farveskala i stuen er dramatisk fremhævet af et smukt tyrkisk tæppe. En nysgerrig pelikan holder et vågent øje over rummet.

Det lyse, luftige soveværelse er det perfekte sted at slappe af efter en travl dag på stranden. I det tilstødende badeværelse er karikaturer af mennesker på stranden og "Evolution of a Beauty Queen" sikkert et smil.
Denne enhed er beliggende nær den vestlige ende af bygningen, så du kan slappe af i skyggen og nyde de betagende tidlige morgen solopgange sammen med den vidunderlige udsigt over golfen og stranden. Nærliggende trapper giver dig hurtig adgang til stranden - kun få skridt væk!

Udlejningsgæster på Holiday Surf and Racquet Club har gratis strandservice og et udvalg af gratis Xplorie-aktiviteter hver dag i deres ophold. Sæt sejl på Dolphin Cruise, prøv din hånd på Deep Sea Fishing, eller nyd spændingen og udslip af Big Kahunas Water Park på os!

Glem ikke alle de vidunderlige faciliteter, som Holiday Surf har at tilbyde - en stor udendørs opvarmet pool, fitnessrum, sauna, plus tennisbaner og shuffleboard med gratis udstyr huslejer. vi nævner - vi er direkte placeret på vores helt egen private, hvide sandstrand strand. Hvad mere kan du ønske ?!

Holiday Surf and Racquet Club enhed # 203 rummer op til 4 personer med en kingsize seng og en dronning sovesofa. Det har kun en 3 nat minimum året rundt.

Bliv i Unit 203, og vi ved, at du vil sige, "Vi havde den perfekte strandferie".

Tilføj datoer for priser

Lignende overnatningssteder

Husregler

Indtjekning efter kl. 16.00
Minimumsalder for lejere: 25
Udtjekning inden kl. 10.00
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Børn

Børn i alderen 0-17 år er tilladt
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Begivenheder

Arrangementer er ikke tilladt
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Kæledyr

Kæledyr er ikke tilladt
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Rygning

Rygning er ikke tilladt

Vigtige oplysninger

Godt at vide

Overnatningsstedets nr.: 692650vb
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Fester og events for grupper er strengt forbudt på stedet
Værten har ikke angivet, om der er en kuliltealarm på overnatningsstedet. Medbring evt. egen alarm.
Værten har angivet, at der er en røgalarm på overnatningsstedet
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, førstehjælpskasse og lås med dødbolt

Om området

Destin

Denne lejlighed befinder sig på stranden i Holiday Isle – et område i Destin. HarborWalk Village og Grand Boulevard at Sandestin er begge et besøg værd, hvis shopping står på agendaen. Er du mere interesseret i stedets natur, kan du med fordel besøge Destin Beaches og Miramar Beach. Ser du frem til et event eller en sportbegivenhed under din rejse? Se, hvad Preston Hood Athletic Complex eller Fort Walton Beach Tennis Center har på programmet. Vil du gerne have dyppet tæerne? Der er rig mulighed for Jetski, dykning og snorkling i nærheden af overnatningsstedet.
Kort
Destin, FL

Hvad ligger i nærheden?

  • Destin Beaches - 9 min. gang - 0.8 km
  • Destin Harbor - 11 min. gang - 1.0 km
  • Big Kahuna's Water and Adventure Park - 5 min. kørsel - 4.3 km
  • Destin Harbor Boardwalk - 8 min. kørsel - 6.3 km
  • HarborWalk Village - 8 min. kørsel - 7.0 km

Sådan kommer du rundt

  • Fort Walton Beach, FL (VPS-Northwest Florida Regional) - 30 min. kørsel

Restauranter

  • ‪Cj’s Hangout - ‬5 min. kørsel
  • ‪Circle K - ‬4 min. kørsel
  • ‪Donut Hole - ‬4 min. kørsel
  • ‪Red Door Saloon - ‬6 min. kørsel
  • ‪Margaritaville - ‬4 min. kørsel

Ofte stillede spørgsmål

Har Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203) en pool?

Ja, dette overnatningssted har en pool. Blandt pooltyperne finder du en opvarmet pool.

Er Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203) et kæledyrsvenligt overnatningssted?

Nej, kæledyr er ikke tilladt på dette overnatningssted.

Hvor meget koster parkering hos Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)?

Der er mulighed for parkering på overnatningsstedet.

Hvornår er indtjekning på Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)?

Indtjekning starter kl. 16.00.

Hvornår er udtjekning på Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)?

Udtjekning er kl. 10.00.

Hvor ligger Pak ud og bliv væk! Sandstrand Condo med gratis strandservice (203)?

Reserver et ophold lige ud til stranden på denne lejlighed i Holiday Isle. dette lejlighedskompleks ligger i centrum, 10 minutters gang fra Choctawhatchee Bay og Destin Beaches. Derudover ligger Big Kahuna's Water and Adventure Park og Destin Harbor Boardwalk ca. 5 km derfra.

Anmeldelser

9,0

Fantastisk

Anmeldelser vises i kronologisk rækkefølge og har gennemgået en modificerings- og verificeringsproces, medmindre andet er angivet.
Få mere at videÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 56 af i alt 87 anmeldelser
Bedømmelse på 8 − Udmærket. 20 af i alt 87 anmeldelser
Bedømmelse på 6 − Okay. 7 af i alt 87 anmeldelser
Bedømmelse på 4 − Dårligt. 3 af i alt 87 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 87 anmeldelser

9,2/10

Rengøring

10/10

Overnatningsstedets tilstand og faciliteter

9,8/10

Indtjekning

9,4/10

Kommunikation

9,8/10

Området

9,6/10

Annoncens rigtighed

Anmeldelser

Verificeret

10/10 Fremragende

Paula H.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Loved every second! Very clean condo and very conveniently located. Loved the view of the ocean. We will definitely stay again.
Overnattede 7 nætter i maj 2026
Verificeret

10/10 Fremragende

Brian S.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Amazing hospitality, they left us a bottle of champagne and a cheesecake for our anniversary. Amazing place. Great view, very quiet and clean. Short drive to all of the good restaurants and shops in the area. We didn’t want to leave! We will be returning. Thanks again.
Happy Anniversary!
View from the room
Visitor on the beach.
Overnattede 3 nætter i marts 2026
Verificeret

10/10 Fremragende

Shellea M.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Loved everything about the HRSC. Was very quiet except for one family that seemed to think everyone would like their music, which we did not, nor how loud they played it. One of the maintenance guys also had to tell them that they were not allowed to drink their drinks in the pool. Other than that, it was fabulous.
Overnattede 5 nætter i marts 2026
Verificeret

10/10 Fremragende

Dana R.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed
Perfect stay! Steps from the beach and amazing views and location! Will stay here again for our anniversary next year!
Overnattede 4 nætter i september 2025
Svar fra VrboOwner den 15. okt. 2025
Thank you so much! We’re thrilled you had the perfect stay and loved the beach access and views. How wonderful that you plan to return for your anniversary — we can’t wait to welcome you back and help make it just as special!
Verificeret

10/10 Fremragende

Lisa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, kommunikation
Excellent stay Will definitely return
Overnattede 2 nætter i april 2025
Verificeret

10/10 Fremragende

Amber R.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Mother/daughter trip

Absolute perfect location for a mother/daughter trip! Beautiful and right on the beach!!
Overnattede 2 nætter i juli 2025
Svar fra VrboOwner den 26. dec. 2025
Thank you so much for your review! We’re thrilled to hear your mother/daughter trip was such a special one and that you enjoyed the perfect beachfront location and beautiful surroundings. We truly appreciate your feedback and hope to welcome you back again soon! Warm regards, HSRC Guest Services Team
Fra en partnerside

10/10 Fremragende

Alberto

A+

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great little apartment/condo!
Svar fra VrboOwner den 4. sep. 2025
Alberto, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the location, cleanliness, spaciousness, and beautiful views. We look forward to welcoming you back for another perfect stay! Warm regards, Holiday Surf and Racquet Guest Service Team
Verificeret

10/10 Fremragende

Llana D.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Amazing

Absolutely loved our stay, the beach was clean, the beach service was easy to use. I really appreciated the birthday balloons and cake for my Aunt on check-in!!! You guys really knocked it out of the park!!!
Overnattede 6 nætter i juni 2025
Svar fra VrboOwner den 26. dec. 2025
Thank you so much for your amazing review! We’re thrilled to hear you absolutely loved your stay and enjoyed the clean beach and easy-to-use beach service. We’re especially happy to know the birthday balloons and cake made your aunt’s celebration extra special — that truly makes our day! Thank you for your kind words, and we hope to welcome you back again soon. Warm regards, HSRC Guest Services Team
Verificeret

10/10 Fremragende

K PField

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Great stay

If we come back down with just us, we'll be staying here
Overnattede 3 nætter i oktober 2023
Svar fra VrboOwner den 31. okt. 2023
Hello! Thank you so much for staying with us! We are happy to hear you had a great stay. We do hope you will come back and stay with us again in the future!
Verificeret

10/10 Fremragende

Mindy H.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Beautiful views!

We loved our stay at Unpack and Unwind! The balcony had beautiful views and we even saw some dolphins. The beach chairs and umbrella were a bonus. We even extended our stay an extra day. We will be back!
Dolphins!
Overnattede 5 nætter i april 2025
Svar fra VrboOwner den 26. dec. 2025
Thank you for the wonderful review! We’re so glad you loved your stay at Unpack and Unwind and enjoyed those beautiful balcony views—seeing dolphins is always such a special treat. We’re happy to hear the beach chairs and umbrella were a bonus and that you enjoyed your stay so much you decided to extend it. Thank you as well for sharing the beautiful picture; we love seeing our guests’ memories. We look forward to welcoming you back again soon! Warm regards, HSRC Guest Services Team
Verificeret

10/10 Fremragende

Scott D.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Beach view

Property was clean and well maintained very polite and courteous staff. Easy access to the beach and great view from the balcony.
Overnattede 4 nætter i juli 2024
Svar fra VrboOwner den 21. aug. 2024
Scott, Thank you for your kind review! We’re pleased that you enjoyed the cleanliness and upkeep of the property, as well as the polite and courteous staff. It’s great to hear that you appreciated the convenient access to the beach and the lovely view from the balcony. We hope to welcome you back soon! Warm regards, HSRC Guest Services Team
Fra en partnerside

10/10 Fremragende

jackie t.

Great stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location, easy access to the beach. Clean, quiet, and comfortable. Would definitely stay here again. Staff was super friendly.
Overnattede 5 nætter i august 2021
Svar fra VrboOwner den 1. jul. 2023
Jackie, We are pleased to hear that you had a great stay and we hope to welcome you back sometime soon. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

10/10 Fremragende

John A.

President

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very good location with great beach access.
Svar fra VrboOwner den 1. jul. 2023
Thank you for reviewing our property. Since we are beach front, it makes for great views and easy access straight to the beach! Come back and see us soon!
Fra en partnerside

8/10 Godt

Clive B.

Enjoyed the time their

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was nice to get away, weather was not cooperating but that is mother nature you cannot control it. Overall we had a good time.
Svar fra VrboOwner den 23. okt. 2024
Clive, Thank you for your review! We’re glad to hear that, despite the uncooperative weather, you were able to get away and still have a good time. Sometimes Mother Nature has her own plans, but we hope your stay was relaxing nonetheless. We look forward to welcoming you back for another visit, hopefully with perfect weather next time! Warm regards, Holiday Surf & Racquet Club Guest Services Team
Verificeret

10/10 Fremragende

Angelo K.

Synes godt om: Rengøring, indtjekning, kommunikation, beliggenhed, annoncens rigtighed

Destin

Nice condo unit. Perfect size for us. Coffeemaker was broke, but replaced with a new one immediately. Would recommend.
Overnattede 8 nætter i april 2024
Svar fra VrboOwner den 30. jul. 2024
Angelo, Thank you for your review! We’re glad to hear the condo was the perfect size for you and that we were able to quickly replace the broken coffeemaker. We appreciate your recommendation and look forward to welcoming you back for another stay! Best regards, HSRC Guests Services Team
Fra en partnerside

10/10 Fremragende

Pamela K.

Pam Kemp

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean, furnished well, great beach access, everything is great working order!
Overnattede 5 nætter i maj 2018
Fra en partnerside

10/10 Fremragende

Traci F.

Beautiful Beach Front Stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is by far the best place we have stayed in Destin so far. We had a view of the beach from our balcony and the walk to the beach was very short and easy. The condo was nice and the staff were friendly. We will definitely try to come back!
Svar fra VrboOwner den 13. sep. 2023
Traci, Thank you for letting us know that you enjoyed your stay. We enjoyed having you as our guest and we look forward to welcoming you back soon. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

10/10 Fremragende

Anne M.

Perfect Get-away!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great beach front condo with an excellent view. Easy access to the beach. Central location to everything in Destin. Kitchen was well equipped with utensils, dishes, pots and pans and coffee pot. Everything was nice and clean. LOVE THE CHAIRS AND UMBRELLA on the beach!! Would definitely stay here again.
Overnattede 5 nætter i juli 2024
Svar fra VrboOwner den 19. aug. 2024
Anne, Thank you for the five-star review! We're very pleased that you had a perfect getaway and enjoyed the beach front condo, along with the excellent view and easy beach access. It's wonderful to hear that the kitchen had everything you needed and that the condo was nice and clean. We're glad you loved the beach chairs and umbrella, too! We would be delighted to welcome you back for another stay in the future. Warm regards, Holidiay Surf & Racquet Club Guest Services Team
Fra en partnerside

10/10 Fremragende

Tony B.

Oct 18 thru 21

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property location is excellent. it is on Holiday isle in residential area on the beach yet only a short drive to restaurants, grocery and gas. Beach Service is excellent. Property is secure and quiet. Very enjoyable stay.
Svar fra VrboOwner den 26. okt. 2022
Tony, We are very pleased to hear that you had an enjoyable stay. Thank you for being our guest and we hope to welcome you back again soon. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

6/10 Okay

A guest from Saint Amant, LA

Destin Trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Arrived check in was a breeze. room was clean and very nice. Only issue i had was that on the beach you was not allowed to use anything other than a umbrella. Cant put any tents or easy up canopy's.
Svar fra VrboOwner den 4. jul. 2024
Joshua, Thank you for sharing your experience with us. We're pleased to hear that your check-in process was smooth and that you found your room clean and very nice. We apologize for any inconvenience regarding the beach policies regarding tents or easy-up canopies. These policies are often in place to ensure safety and fairness for all guests enjoying the beach. We appreciate your understanding and hope that this did not detract significantly from your overall experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warm regards, Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

2/10 Bundkarakter

Cathy F.

Unit 203

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were to stay in unit 203 for 30 days we asked to be moved after 12 days, due to constant construction around us.The staff were accommodating and allowed us to relocate to unit 109. So far All is good.This experience rating is given midway thru our stay.
Svar fra VrboOwner den 1. jul. 2023
Catherine, Thank you for staying with us. We do apologize for the inconvenience from the construction during your stay. Thank you for letting us know that even with the condo change you were able to have a good rest of your stay. You are a valued guest and we hope to welcome you back again soon. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

10/10 Fremragende

Patricia F.

Destin Beach Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: What a Beautiful condo. We enjoyed the view of the Emarald green gulf from the balcony and saw dolphins every morning! The condo was very clean with comfortable furnishings. The beach chair service was a great bonus. This unit on the second floor was next to the stairs just steps from the beach. It was only a short drive to restaurants and activities. The Holiday Surf and Racquet Club was very well maintained and safe. We would definitely stay at this complex and this condo again.
Svar fra VrboOwner den 1. jul. 2023
Patricia, Thank you so much for taking the time to leave us a review. We are so pleased that you enjoyed unit 203. You were an amazing guest and we hope to welcome you back soon. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

8/10 Godt

Florie M.

Perfect Location!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the location of the complex & the unit itself. We have the view of the tennis courts (in good condition)& of the gulf. Kitchen has the necessary utensils one needs; adequate bath towels. Cons: bed was on the firm-side; felt like I was sleeping on the floor. Couch looked & felt worn out. Not a deal-breaker for us but considering this is a Racquet Club complex we expected Tennis Channel to be available, especially since BNP Paribas was on that week.
Overnattede 8 nætter i marts 2022
Svar fra VrboOwner den 1. jul. 2023
Florecita, Thank you for staying with us at Holiday Surf & Racquet Club. Thank you for your feedback. Your review helps us to ensure the best quality stay possible. We will look further into the concerns about the mattress and couch. We apologize that the tennis was not available during your stay but we will bring this suggestion to the general manager. We enjoyed having you as our guest and we hope to welcome you back again. As of late 2022, the owner has put in brand new living room furnishings, including a modern style sofa. We hope you will return and try unit 203 again! Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

4/10 Ringe

Donna W.

Nice facilities - but...

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The unit was exactly as described. Great view! Bed was super comfortable! Upon arrival the unit was pretty clean. Day 2 we had several uninvited guests - not something I am accustomed to at home. We were inundated with roaches 😕 (Not palmetto bugs, roaches!). Day 4 we left (2 days early). I advised the staff as I checked out. Now apologies, No, "How can we make it better", etc. I have tried multiple times to contact someone at the facility & that didn't accomplish a thing. Askedo for info to contact owners. Nothing.I do have multiple photos. The travel insurance won't cover the early departure either. Disappointed to say the least.
Overnattede 4 nætter i maj 2022
Svar fra VrboOwner den 1. jul. 2023
Hello Donna, We would like to once again extend our apologies for the issues you experienced during your stay. Each month we have Florida Pest Control spray all of our units to minimize pests that may hitchhike with luggage or from other pest travel. Unfortunately, because pest control had just come out the day the issue was reported pest control would not return until the scheduled date which was in a few days from the reported issue. It is a top priority for HSRC to make sure all concerns are addressed as swiftly as possible and sometimes an issue can take more than a day to resolve. The pest issue has now been completely resolved. It ended up being an issue with a different unit. Also, as of late 2022, this condo boasts brand new living room furnishings, including a new modern sofa. We hope you will consider visiting us again! We do understand your frustration with travel insurance but to our dismay, we can not overrule their policies. We did check with our staff about the customer service that was provided at the time of check out and the staff member said in the frustration of the moment it was stated by the person checking out that they "were over the stay" and then the guest walked off from the front desk. All team members are required to make sure that any customer service issues remain de-escalated and reported to management for a further resolution for the guest. We are aware that after the initial situation occurred the general manager was sent an email but by that time no further monetary refund could be offered. We do wish this matter could have worked out differently and we will look for better resolutions to tackle situations that may arise like this in the future. Holiday Surf & Racquet Club Guest Services Team
Fra en partnerside

6/10 Okay

Betty H.

Check-in Review and Suggestion

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The check-in process is UNPLEASANT! I have been coming to HSaR for over 20 years and checking in has become very unfriendly in the last few years. I called about 11:30am to see if our unit was ready early. The man told me that there was no way he could check to see but sometimes guests are allowed to check in after 1pm if the unit is ready. So we arrive at 1:30 to find that the office is closed until 2pm for a meeting which he neglected to tell us about. We decide to wait the 30 minutes... only staff doesn't return until 3:30 and no one answers the number we were instructed to call. Customer service seems to be the least important factor. Many other vacation management companies are willing to contact the incoming guests with a simple text or email when/if their unit becomes available earlier than 4pm. It could a win/win situation if you would do that. Guests would feel special and be excited. I am quite sure that I am not the only person "wasting time" in Destin waiting to check in. And it would alleviate the rush at 4pm when everyone is trying to check-in. I don't see any down-side to doing this. Some management companies even request the clean-up company to try to complete the units with bookings first so that they can charge the guests 1/2 a night if the unit is available and the customer check-in is before 12 noon. That is "free money" for you. the unit is ready and sitting there empty. Why not capitalize on it! Put a clause in the rental contract "Please do not call and request your unit early. IF it is ready, we will notify you and offer early check-in for an additional fee of half of a one-night fee."
Svar fra VrboOwner den 1. jul. 2023
Thank you for reviewing our property. We hate to hear that you had a very unpleasant experience at check-in but hope the remainder of your stay was exceptional. We do not have meetings often and will keep your suggestions in mind for the future. The person you spoke to definitely should have informed you about the meeting and we apologize for that. Come back and see us again and we promise to not disappoint you!

Om værten

Vært: Holiday Surf & Racquet Club

Værtens profilbillede

Sprog:

engelsk

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