30 sekunder til The Ocean! Waikiki Shore, 1 soveværelse med 1 parkering (WS08)

Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We're glad to hear you found the location convenient, but we're sorry for the issues you experienced during your stay. Regarding the sliding door and the bathtub drain, we contacted our maintenance team and had both issues repaired on the same day you notified us. We appreciate you bringing them to our attention so they could be resolved promptly. We also understand your concerns about insects. Like many condominium buildings in Hawaii, our property undergoes professional pest control every three months. While we do our best to minimize insects, Hawaii's tropical climate means that occasional bugs can unfortunately appear despite regular treatment. As for the sofa, while it is older, it is cleaned and maintained regularly. We will continue to evaluate its condition to ensure it provides a comfortable experience for our guests. We also appreciate your comments regarding the noise and the other maintenance concerns you mentioned. Your feedback is valuable and helps us identify areas where we can continue to improve. Thank you again for your review, and we hope to have the opportunity to provide you with a better experience in the future.

Hi Jim, Thank you for sharing your detailed review! We revised the unit instructions as you suggested. We look forward to welcoming you again in the future!

Thank you for your feedback! We’re glad you enjoyed your stay and the room. We hope to host you again in the future!

Thank you so much for staying with us! We truly appreciate how well you took care of the unit during your stay. We’d love to welcome you back anytime—please don’t hesitate to stay with us again the next time you’re in Hawaii!

Thank you for your kind words. We’re glad to hear that you enjoyed the unit and found the location convenient. It was our pleasure to accommodate your needs, and we hope to host you again in the future. Best regards, Lei Hawaii Realty

Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the unit did not meet your expectations. Regarding the ants, occasional pests can unfortunately occur in Hawaiʻi’s tropical environment. We do, however, have regular professional pest control service performed approximately once a month, and we will continue to monitor the unit closely. We are aware that some of the furniture has become worn over time, and we are currently working on replacing and updating various pieces of furniture in the unit. As for the check-in process, detailed instructions, including the location of the key, were provided in advance. We understand that you contacted us upon arrival because you had not had a chance to review the instructions before check-in. The key is kept in the designated location described in the instructions, and the check-in process is designed to be straightforward. We are sorry if the instructions were overlooked and this caused any difficulty upon arrival. We appreciate your feedback and will continue working to improve the condition and guest experience of the unit.

Thank you for your feedback. We're glad to hear you enjoyed the location. Regarding the check-in instructions, they were sent a few days before your arrival, including the door code. It's possible that the email was filtered into your spam or junk folder. Once you contacted us by phone, we responded as quickly as possible to make sure you were able to access the unit. We also appreciate your comments regarding the sofa bed, lanai netting, and the supplies provided. We take guest feedback seriously and will review these items as we continue to improve the guest experience. Thank you again for staying with us, and we wish you all the best. Lei Hawaii Realty Inc

Thank you for choosing to stay with us! We hope you enjoyed your stay and look forward to welcoming you again soon. Big Mahalo, Lei Hawaii Realty

Dear Bjorn, Thank you for choosing "Lei Hawaii Realty Inc". Looking forward to seeing you in Hawaii again. Happy Holidays!! Lei Hawaii Realty Inc

Thank you very much for your stay and for taking the time to share your feedback. First, we sincerely apologize for the inconvenience you experienced during the check-in process. We understand how frustrating that must have been. We will correct the misspelled address immediately to ensure clearer directions for future guests. Regarding the key issue, we arranged for the keys to be delivered to you within one hours after your contact. This delay was due to a miscommunication with our cleaning staff, and we are actively working on improving our coordination to prevent this from happening again. We also appreciate your comments about cleanliness and the unit condition. Your feedback has been shared with our team, and we will be making improvements to better meet our guests’ expectations. We’re glad to hear that you still enjoyed your time in Waikiki, and we truly hope to have the opportunity to provide you with a much smoother experience on your next visit. Warm regards, Lei Hawaii Realty