Dream Stay - Steel Lake Front Home - Øvre etage

Thank you Lesley. You guys are wonderful Guests. We love you folks and please come back and stay with us again, any time! Kathy

Thank you Lena for the review and everything. Sorry that you felt cold. As for heater, just increase the heat level on the thermometer and it will keep the house to your comfort. Beside there are also portable heaters in each room for your use. Will make sure you are warm when you are back to visit us.

When Susan booked the property, our pricing policy clearly stated that the cleaning fee was for 1 bathroom only. If Guests wants second bathroom, additional $50 will need to be paid at the time of check in. This policy is there to save cost for those who need only 1 bathroom. Susan specifically request and agree to pay for 2nd bathroom. This is not a surprise to her. Guests like Susan complains so, we have change to 1 fee for 2 bathrooms whether Guest wants to use the 2nd bathroom or not. Our policy clearly stated that visitors will incur additional cost since pricing at the booking is only based on number of people on reservation. Susan booked for 2 and brought 7 people to the property. I apologize to Susan that I did not leave the key for her. From the time she arrive to the time that I gave her the key is 5 minutes since we live close by. We have lots of plates/settings but in various drawers of several cabinets. Unfortunately looks like Susan did not see them. We put large floor towels in the bathroom so we can wash and keep them clean each time for Guests. Bathroom mat is harder to wash regularly and hence can be dirty. I wish Susan told us about the fridge not working so we can buy another one to put in for her. After Susan left, we saw the fridge not working, immediately we bought the new one so the next Guest can use while we ordered the part to fix the non-working one. Now, the house has both working fridges. Susan not telling us about the unexpected fridge not working, and complain in review does not help anyone. We all know that appliances in household breakdown sometimes. The big table in the picture has no chair. We need to move the table to our new house but we need to take picture for listing. Hence it has no chairs. We strive to provide good service to our Guests. If we do not know (fridge fails), we can not provide (fix). We also operate with honesty and integrity - with clearly stated on listing regarding our policy. If Guests do the same, there is no problem. More than often, understandably, Guests assume policy of all properties are the same. Since owner, pricing, and locations are different, policy can be and often are different. That's where the disappointment happens.