Lakefront, 3BED / 3BATH, Dock, Martini Deck, udsigt over kanalen, Margaritaville Access

Thank you for sharing your feedback. I was down there last week and inspected the house during my stay. I also noticed that the sliding door was difficult to operate, so we are addressing that issue. I did not observe the other concerns during my visit, but I appreciate you bringing them to my attention. We will inspect the air-conditioning system, lighting, paint, and areas behind the doors to determine what improvements are needed. We want every guest to have a comfortable and enjoyable stay, and feedback like yours helps us identify concerns that may otherwise go unnoticed.

Thank you for your feedback. The porch light does attract bugs, and we make every effort to keep the area washed down and free of cobwebs. A new patio door is already scheduled to be installed next week. I will also be there next week to clean air conditioning filters, which were last cleaned approximately six weeks ago, and to inspect the deck and railing. The Osage Beach Fire Department inspected the deck after the composite decking overlay was installed last year and confirmed that it met code at that time. We take all safety and maintenance concerns seriously and will promptly address anything that needs attention.

Thank you for your feedback. We take guest concerns seriously and responded promptly when you contacted us. Upon learning that you were unhappy with the property, I offered you a full refund so you could relocate to another accommodation. The following morning, I again offered a full refund and the opportunity to find another place and both offers were declined, and you chose to remain at the property. We then agreed upon a discount for your stay, which was provided. We regret that the property did not meet your expectations. A new patio door has been installed It was already scheduled for replacement at the earliest available installation date, and the other concerns you reported have been addressed. Ensuring everything is clean and well maintained are important to us and we will continue working to ensure the property is properly maintained for future guest.

Thanks for the great review!! Glad your family had a great time.