NY! 4-Acre Bryson City Mtn Home m / Deck & Grill!

Brandy, the homeowner would like to share the following message: "Thank you for staying at our mountain home and so happy you enjoyed the amazing views. We appreciate your feedback regarding our notes. We've placed notes for several reasons including to answer frequently asked questions and to address prior guest feedback. As for the discrepancies regarding contact information, we will work with the rental agency and property manager to make sure this information is clearly communicated going forward. Thank you for your feedback." Best, the Evolve Team

Hi K, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The road leading to the property is narrow but wide enough to accommodate emergency vehicles and semis carrying building materials. This is typical in the Appalachian Mountains, where winding narrow roads are common for accessing homes. To help guests plan their route accordingly, we provide a map on the listing showing the approximate location. This allows guests to research routes and determine if the roads leading to the property meet their needs.- The electricity went out due to fallen trees and electric poles. Duke Energy was able to restore power by the next morning. Although we don't have a whole-house generator, we do offer LED lanterns and flashlights in case of an outage.- Regarding the fire, it was a controlled brush fire set by the local fire department, which unfortunately got a little out of control due to the wind carrying embers across the road. Our guest contact offered to take you around the other side of the mountain to gain access to the property since there wouldn't be GPS or cell service. However, you declined and opted to return to town, intending to try again later. Subsequently, you contacted the guest contact, asking if there was a smoke smell. They advised that while it was possible to smell smoke, the wind had changed direction, so it might not be persistent. At this point, you chose to secure a hotel room for the night.- Regarding your request for a refund through Evolve, they reiterated the unforeseen circumstances/force majeure policy outlined in the rental agreement. Unfortunately, this situation was beyond our control, and we made every effort to accommodate your group to ensure the most pleasant guest experience possible.- The photos on the listing showcase the backyard, including an aerial photo displaying the entire property, providing guests with a clear understanding of what to expect and the size of the yard. We've previously set up a badminton net and held games so the yard is spacious enough for family fun. We encourage guests to thoroughly review the listing before booking to ensure they find a property that best suits their preferences.We truly go above and beyond for our guests and are confident that future guests will have excellent stays.