4-værelses poolhus med spa og legerum, Windsor Palms, 5,4 mi til Disney

Hi Leslie Thanks for taking the time to leave us a review. We appreciate it! We're glad that you found the home so nice for your stay. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Troy - Thanks for leaving a review, we truly appreciate it!

Hi John Thanks for taking the time to write a review following your stay. We're very glad that you had such a wonderful time. We hope to welcome you to a VillaDirect vacation home again in the future.

Hi Jay We were glad that you found everything to be clean and in good working order when your plans changed. We hope that you'll consider booking with us again on your next trip to Orlando.

Hi Mary Thanks for taking the time to leave a review. We're very happy that you found everything you wanted from the home. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Christina Thanks for the review - we're delighted that you found the house so relaxing. We hope that you'll come back and stay with us again soon.

Hi Raquel - Thanks for leaving a review. We're delighted that you had such a good stay. We hope that you'll come back again soon.

Hi David - thanks for taking the time to leave a review. We're happy that you keep coming back and we hope that you'll book again with us next time.

Hi Rob - Thanks for leaving us a review, we appreciate it. We hope to welcome you back again soon.

Hi Sean - We're delighted that you had such a great time. We hope that you come back to Orlando again soon and we look forward to welcoming you again. Thanks for the review!

Hi Janet We're sorry about the problems with the door code and the coffee maker during your stay - but we're glad that everything else was great for your stay. Please remember that you get a returning guest discount if you book with VillaDirect next time!

Hi Susan - Thanks for leaving a review - we appreciate it. We hope that you'll come back again soon.

Hi Mary Thank you for leaving us a review. We're delighted that the house was such a "good fit" for you. We hope that you come back soon.

Hi Ariah Thanks for leaving us a review =- we appreciate it. We hope to see you visit and stay with us again soon.

Hi Lavada Thanks for taking the time to send us a review - we really appreciate it. We hope that you'll come back and stay with us again soon!

Hi Connie - thanks for leaving us a review! We're happy that you had such a great time and hope to welcome you back again real soon.

Hi Yesenia Thanks for taking the time to provide us with feedback after your stay. We're glad that you found everything great. We are sorry that you were expecting 2 rolls of toilet paper. As standard, we only provide one new roll in each toilet, which is listed on the advert. The amenities that we provide are meant to be a "starter pack" and it is expected that guests will visit a supermarket during their stay for supplies. However, we will look into this and see if there's a way we can provide additional spare rolls in each home. We hope that you will be coming back soon and that you'll book and stay with us again next time.

Hi Chad Thanks for leaving us a review - we appreciate it. We're very sorry that the home wasn't equipped with the standard amenities when you arrived. We will raise that with housekeeping. As standard, you should have had a starter pack including coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We hope that this didn't spoil your vacation and that you will come back and stay with us again soon.

Hi Jill Thanks for taking the time to write a review of your stay at "Disney Magic Vacation" in Windsor Palms. Following your stay, we changed the lock on the door, as it had some technical issues and we didn't want future guests to have the same access code problems. We apologize for the inconvenience. When you stayed, we were experiencing some issues with housekeeping and have since implemented some new procedures which should make sure that these issues don't occur again - so thank you for your feedback. We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.

Hi Victoria Thanks for taking the time to write a review - it's appreciated! We're very happy that you had such a great time with your family - both at the nearby theme parks and also in the house - and that you made full use of the amenities and the pool during your stay. We hope you'll be coming back soon and that you will book with us again.

Hi Rebecca Thanks for your feedback. We are sorry that the dryer stopped working for you over your Thanksgiving stay. We did send an appliance tech over to the house the day after you called, but the dryer needed a part, which didn't arrive until after your stay. Unfortunately, we weren't able to sprinkle "magic dust" on this problem to make it go away this time! The pool heater runs from 8:00AM through until 10:00PM every day. Because of noise restrictions placed by the resort, the pool pumps and heaters cannot be run 24 x 7. This is a common restriction on almost every resort in the Disney area. We are sorry that you felt that these issues seem to have spoiled your vacation to Orlando. We hope that you will come to stay again soon.

Hi Natasha Thanks for taking the time to leave a review following your stay. We're glad that you really enjoyed your stay. We are very sorry that the clean wasn't performed as well as it should have been and we will raise your comments with the cleaning crew to get them to "up their game". We hope that you will come back soon and enjoy anther stay in one of our homes. Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Donna - thanks for leaving such a great review and thank you for the feedback. VillaDirect welcomes feedback from our guests and we'll be sure to act on your suggestions. We hope that you'll come back and stay with us again soon.

Hi Rosanne Thank you for providing feedback. We are very surprised to read your comments on the missing items. For each guest, as advertised on our listing, we provide a starter pack including a range of complimentary amenities in the property for the start of each guests stay - including, coffee, milk, sugar, salt, pepper, soaps, body wash, shampoo, conditioner, sponges, dishwasher tabs, washing detergent pods, liquid soap, extra trash bags, a roll of toilet tissue in each bathroom and more. We are always interested in feedback about what additional amenities could be of benefit to guests who stay in our homes. We do not provide separate cleaner for the counter other than the liquid soap, sponge and wash cloths. Unfortunately, occasionally (but rarely) amenities may be changed without notice due to supply constraints. We are very sorry if any of these items were missed, or were not available for your stay and will check with housekeeping that they re-double their efforts. We are pleased that you had a good enough visit to still rate your stay as a 4-star and hope that you will come back again soon.

Hi Gary We really are surprised by your negative review! It seems that you do not answer emails that are sent to you by the host. The VRBO site is a GATEWAY - they don't communicate the arrival details with you. We show 7 emails sent to you from when you booked in August 2021 - none were replied to. We also emailed you 3 times, to advise you that you needed to register all drivers prior to your stay - again no response. We sent you the Arrival details including the door code to get in - which you appear to have received - otherwise you wouldn't have got into the property? And you complain that we don''t communicate? As for milk - yes, there were sealed pods of UHT milk provided for coffee for the first night along with a new, sealed, salt and pepper shaker set. All of these items (and sugar, etc) were left in the basket prominently placed on the kitchen counter. There was a new roll of toilet paper provided in each toilet, together body wash, shampoo and conditions, plus a bar of soap. A roll of kitchen towel was provided, extra trash bags, dishwasher tabs, washing pods, liquid soap and other items. These are STARTER items and we believe that it is reasonable to expect that you would go to a grocery store to replenish grocery and amenity items when you've used them during your 6 day stay at the home. At no point and nowhere in the advertising, our documentation or if you had ever called (which you didn't) to discuss your requirements did we ever indicate that we would provide amenities for the duration of your stay - or provide cooking spices!?!? We are sorry that we couldn't meet your expectations. You review is totally opposite to the usual reviews for this property - which has had 5 star reviews since it was first offered.