6-bedroom pool home with spa and game room, Emerald Island, 5 mi to Disney

Hi Tom Thanks for taking the time to write a review - we appreciate it. We're happy that you found the home so well suited to your needs and we look forward to welcoming you back again soon.

Hi Ruth - Thanks for the review. We are sorry that the local wildlife may had disturbed you. We hope you'll visit again soon.

Thank you for taking the time to leave us a great review Thomas! We are happy to hear that the house met all of you and your parties needs during your stay. We would love the opportunity to host you again on your next visit to Orlando. Take care.

Hi Lynn Thanks for the review and the feedback, we appreciate it. The owner has approved a replacement TV (we're sorry that they delayed!) and we've noted the feedback on the towels and the baking sheets. We hope to welcome you back again in the future.

Hi Glynn - We're glad that you had such a great stay and hope to welcome you back again soon.

Hi Brenda We are sorry that you felt that the home only warranted a 2 star review. We can only apologize that the pool and spa (it's not a hot-tub) were cold for part of your stay. Unfortunately, we had an unusual cold snap in Florida (and throughout the USA) during your stay which we were unable to control. As we explained to you when you called to report the cold pool, the ambient air temperature was below 60-degrees F. Because the pool heat is operated during the day by a heat exchange pump, it doesn't warm the water when ambient air temperatures drop that low. Regarding the water heater - we did respond to your call with a maintenance tech the same day to increased the temperature on the heater - but the number of adults in your party did seem to exceed the amount of hot water that the system could produce, which we apologize for and will look into with the owner of the home. It is a very unusual situation that we have only come across (at a different house) once before. We also weren't aware of any problem with the bubbling spa. We will check to make sure that it is operating correctly. The pool and spa are serviced and treated with chemicals and chlorine each week. We hope that the next time you visit Orlando to come to Disney that the property that you stay at meets your expectations.

Hi Glynn - thanks for writing a review - we appreciate your time and effort! We're glad that you had such a good time renting this home with us again. Maybe next time you can save some money by calling us directly? We will be sure to address the issues that you raised and will also speak to the owner about looking at some upgrades in the near future. As you say, over time, some guests don't take care of the amenities provided as well as you do! We hope to see you again soon.

Hi Donna Thanks for taking the time to write a detailed review and give us feedback - we appreciate it! We were delighted to welcome you as a guest to one of our properties and hope that you will come and stay with us again soon.

Hi Jennifer Thanks for taking the time to write us a review and provide feedback - it's appreciated. We're glad that you found the home so perfectly located. We are sorry that you found it dusty and in need of a good deep clean. We'll get right on it. We hope that you'll come back and stay with us again in future.

Hi Kym Thanks for taking the time to write a review following your stay - we appreciate it! We're happy that you found the home to be so perfect for your needs and that you had such a great stay. We hope that you'll be coming back soon and that you will book with us again.

Hi Tiffany Thanks for your feedback. We must admit to being surprised by some of your comments, as we can find no record of your ever contacting us during your stay and you stayed immediately after the departure of the property owner. We will be sure to look into your complaint and reach out to you.

Hi Lydia Thanks for leaving us a review following your stay in August. We're sorry if there was a misunderstanding on your booking. We provide a starter roll of toilet paper in each bathroom, soaps and a kitchen towel as standard. We are looking to enhance the starter pack to include additional soaps, dishwasher tabs and washing detergent for future guests. The pool heating is advertised as an optional extra. We're sorry if you missed that option when booking. During August, the ambient air temperature is probably too high to allow the pool heater to work. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Sharica Thanks for taking the time to write a review following your stay at "Royal Floridian" - a vacation home from VillaDirect. We're really happy that you and your family had such a great time and hope to see you again soon! Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.

Hi Eva Thanks for taking the time to write a review and feedback. We are sorry that it took 5 days to get the appliance fixed for you. Sometimes we have to get the owners permission to repair items before we can proceed, and then further delays get added to get the parts. We are glad that you and your family had an enjoyable time at the home and found it beautiful and comfortable for your stay. We hope that you'll come back to visit again soon! Please remember that you can receive a returning guest discount and save money the next time you book and stay in any vacation home from VillaDirect.

Hi Pat, it was a pleasure for us to host your 2 week vacation. We really appreciate it when a guest goes out of their way to replace a positive view in a time where it seems people want to bash for the smallest things. We are proud that our team provided some great memories, look forward to see you again soon. Remember on future reservations you receive a returning guest discount when booking with The VillaDirect Team.