18 BANOOL VEJ FAIRHAVEN

Hi Matt, Thank you for your review after staying at the lovely Banool Road. You had some great weather while you were here so you would have made full use of the balcony I hope. There's nothing quite like waking up to blue water views, you really know you're on holidays. We hope to see you again sometime soon. Kindest regards, Carolyn

Thanks for your review Monica. We are so glad you enjoyed your stay at this amazing property. We would love to have you visit again soon. Kind regards, The Surf Coast Holidays Team

Hi Kawa, I am not certain what property you are reviewing as the booking is not under your name and you were clearly just a guest at the property. I do hope you enjoyed you stay. Regards, Surf Coast Holidays

Hi Leah, You stayed at one of our most beautiful properties perfect for a cuppa or glass of wine on the deck taking in the amazing views. We are glad you enjoyed your girls weekend away, sounds like you made the most of the location. We are looking forward to seeing you soon. Kind regards, the Surf Coast team

Dear William, Thank you for our five star review after your recent stay in Fairhaven, it sounds like you had a lovely stay. We look forward to hearing from you again on your next visit to the Surfcoast. Warmest regards, Carolyn Coceani Surf Coast Real Estate

Hi Julie, Thank you for your review. We hope to see you and your family soon. Regards The Team at Surf Coast Holidays

Looking forward to hosting you again Jillian. Surf Coast Holidays

Thank you Ingrid and we hope to see you again. Kind Regards Surf Coast Holidays

Thanks for your positive review Michelle, We are happy you enjoyed your stay and hope to see you again soon. Kind regards, The Surf Coast Holidays Team

Hi Niloo, Our cleaner attends the property after every booking and none of the issues you have mentioned were pre-existing. Therefore they have all been made by your party. There was the damage made from the curtain rod being pulled out of the wall, the fly wire screen pulled off its tracks, stains on the cushion and stains on the couch. This property has been booked solidly for the last couple of months and no one has complained about the “safety issue” you have stated. As per our terms and conditions if any damage was done the tenant must report this upon departure, which was not done. If you had called the office with your complaint we would have sent the tradesman out immediately to rectify the problem. This was not done. You only told me that the curtain rod fell and hit your head when you walked past it, after you were contacted to pay for the damage. In the paperwork it also stipulates that if any damage is incurred the monies will be deducted from the stored credit card automatically. This has all been sent to you via email. I did however call you and tell you this is what I was doing, and there was no reply. I am sorry if you felt my communication was poor and that I was rude, I was just doing my job in protecting our landlords property. The condition you left the property was not acceptable and not how we except our tenants to treat our houses. We will not have you rent through us again. Cassie on behalf of Surf Coast Holidays

Hi Christine, Thank you so much for your review. We are glad you enjoyed your stay at this lovely property. We hope you visit us again soon. Take care The Surf Coast Holidays Team

Hi Susan, Thanks for your review, we look forward to seeing you again! Surf Coast Holidays

Thanks Staci, Hope to see you again soon. Kind regards, the Surf Coast team