Leonards Log Cabin-Mt. Snow / Stratton Ski House

Dear Brian, We are glad you enjoyed the cabin and that you and your family had a good stay in Vermont. To your specific concerns: Dishes - When we purchased the home this winter it was sold to us furnished, which included the kitchenware. We did replace some of the old dishes, however we also kept many items, as we personally find it helpful when vacationing with friends to have backups. Given your feedback, we’ll look into updating the backups. Supplies - We do our best to make sure things like aluminum foil, cling wrap, etc, are available to renters, but our cleaners do not stock these items and since we are not local we don’t always have extra when they run out. As such, we do not advertise or promise that these kitchen items will always be available. As you likely saw our cleaners do ensure toilet paper, paper towels, and guest soaps are available for all stays. Check-out - We keep a fairly strict check-out time out of respect to our cleaners and their time--when renters stay late, it impacts their schedule. That being said, we understand that things get forgotten and we are always happy to allow people back in the cabin if they ask. We wish you had reached out to let us know, we would have been happy to let you back in!

Thank you for the kind review— we are really glad you enjoyed your stay! Hope to have you again in the future.

Rae - we appreciated your very kind direct comments to us about the home and are glad you enjoyed your stay. We understand that you felt the need to give us a lower rating because we could not accommodate your last minute cancellation request. As we explained, we are not a hotel or chain and just renting our personal vacation home, which is why we have the cancellation policy we do. We did offer to attempt to re-rent and refund anything we could collect, as well as assist with any travel insurance claims, but we could not just eat the cost of a last minute cancellation over the 4th of July holiday.