NY! Condo på Lake Keowee m / Resort Faciliteter, Pool

Hi Jennifer, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:  - The sectional previously featured in our listing was replaced due to wear and tear, prompting the need for a replacement. - Evolve here, we sincerely apologize for the oversight in displaying both the old sectional and the new seating arrangement when you booked your stay. The homeowner requested the removal of the outdated photos from the listing, and unfortunately, we failed to promptly address this. The listing has now been updated to accurately showcase the current furniture in the home. This discrepancy does not reflect the owner or property, and Evolve takes full responsibility. - Our listing explicitly mentions that the HOA prohibits the use of the fireplace, hence the presence of a zip tie. We do not advertise the fireplace as an amenity to ensure guests are aware of its restricted status. Additional clarifications have been included in the listing to prevent any future confusion for travelers. - You notified us on the morning of your checkout about the hot water issue. We had recently replaced the water heater just two weeks before your stay, and upon investigation, we found that the breaker had tripped. This has been promptly fixed, and the hot water is now functioning as intended. - We encourage guests to promptly reach out to us upon encountering any issues. Had you informed us about the hot water problem before your checkout, we would have taken immediate action to resolve it while you were still in residence.  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

From the owner: "Hi Wayne, thank you for taking the time to leave a review. I'm happy that you liked the recent updates I made to the property. I will look into the faucet issue, but I wish you had called me during your stay so I could have remediated this concern quickly. We aren't sure who the Guest Manager is that you are referring to, as I manage the property. I hope you'll consider staying again so that you can receive the 5-star guest experience I try to achieve with all of my guests."