POOL & ENORM HAVEN

Thanks so much for responding, Andrew. I am sorry to hear about any cleaning issue. I don't see anything reported to ground management during your stay, but there was infrastructure work around the city which left a lot of dust for months and fortunately that work is recently completed. We would welcome you back again anytime!

Flynn, thanks SO much for your thoughtful review. I probably should have mentioned Uber drivers say EVERY neighborhood in the city is unsafe because.... then you call more Uber drivers. Not a single guest safety incident since we opened. Welcome back anytime!!

Brad thanks so much for taking the time to review. You were a great guest and we would welcome you back anytime.

In 12 years we have never had any such review or even close. We stand by and refer guests to our hundreds of other reviews throughout the entire line of MyNolaExperience properties, which are representative of the property, management and experiences of our guests. This guest upon arrival insisted on private parking which we do not advertise and which is largely nonexistent in the historic district. There were 2 street parking spots open right in front of the house. The oven handle was not broken at checkin because the oven had just been cleaned. Our cleaner did return two separate times (during Mardi Gras parades when it is very difficult to get around) to re-clean floors, bathtubs, and other items after the guest had used them and after her family tracked dirt in the house. Both times there is a strong bleach smell from cleaning solution and both times the guest insisted no one had cleaned. The claim of a used condom was made on the third day of a 4 day stay, with no photo nor description of where in the house, and then no trace of it on the returns to the property, even in receptacles. After the 2 additional cleanings still yielded complaints, a new packaged mop and solution was left, and was found still sealed upon checkout. The daily complaints about issues that the cleaner did not find upon arrival or inspection indicate this guest was attempting to obtain daily maid service for free. We put a stop to that practice so that our worker was not exploited into being a guest’s personal maid, which is not a service that we offer or one that is reasonable to expect.