Bedøvelse Villa & Trullo i Ostuni. Fantastisk tagterrasse / opvarmet pool / aircon / WiFi

Many thanks for your lovely review Jen. It is wonderful to hear how much you all enjoyed your stay with us, that Villa Aurora exceeded your expectations and to hear how much you enjoyed Giulia's cooking too, that means so much to us. We hope to welcome you back in the future. Best regards Linda

Thank you for your kind review Anissa

Thank you for your lovely review Kate. We are so happy that you had such a fantastic stay and we hope to welcome you back to Villa Aurora in the future.

It is so nice to hear that you and your family had a great holiday at Villa Aurora Matthew. Thank you for staying with us. We hope to welcome you back again in the future. Many thanks Linda

Thank you for your lovely review Alastair! It gives both Chris and I the greatest pleasure in knowing you had the most amazing time and loved the location and everything about the villa too, as well as Giulia's wonderful cooking. We hope to welcome you back again in the future.

Thank you Janet for your wonderful review and your appreciation of the assistance I provided to help make your stay as special as you felt it was. Linda.

Thank you Sarah for your wonderful review, which is greatly appreciated. We hope to welcome you back to Villa Aurora in the future. Linda

Thank you Arlie for your lovely review. We are so happy that we could host you and your family from all over the world and you had such a fabulous stay with us. We hope to welcome you back in the future.

Thank you for your lovely review Gillian

Thank you Arwyn for your lovely review and your appreciation of everything at Villa Aurora. Linda

Thank you for your lovely review Mira. We are happy that you enjoyed your stay at Villa Aurora and it is good to hear that you appreciated the high standard of everything there. Best regards, Linda

We are so happy that you all had such a wonderful stay at Villa Aurora and we look forward to welcoming you back in the future Dale

We are so happy to hear Alex your appreciation of everything and that you enjoyed exploring the local area. Thank you for staying with us. Linda

Thank you for your lovely review Judith. It is so great to hear that you found the villa luxurious and the services which Ottavio, Giulia and myself provided outstanding. We hope to welcome you back in the future

Thank you for your lovely review Cynthia. We are delighted that you had such a wonderful stay, loved Villa Aurora so much and Giulia's fantastic cooking. Linda

We are delighted that you loved the villa and the surrounding area so much Kevin and that you appreciated the 5 star experience I provided. We look forward to welcoming you back in the future Linda

Thank you Alexis for your wonderful review. It makes us so happy to know that you and all your family loved Villa Aurora so much and how much you appreciated all the assistance I gave you in planning your holiday, as well as Giulia's amazing cooking and Ottavio services too. Hoping that we can welcome you back again

Thank you for your lovely review Mike, you were a pleasure to communicate with and were wonderful guests. We hope to welcome you back again in the future. Linda

Thank you for such a lovely review David. It is so nice to hear that Villa Aurora exceeded your expectations, your appreciation for the assistance I provided, together with Ottavio and that you all enjoyed Giulia's cooking so much. We hope to welcome you back in the future. Take care Linda

We are very surprised and saddened to receive your negative and we feel unfair comments Claire, especially given that after you departed you sent me an email saying that you had a great holiday as a family together and enjoyed your stay at Villa Aurora. You even went onto detailing the many aspects of the villa that you really appreciated - the gardens, the pool, lots of different spaces for relaxation and quiet, plenty of equipment and tableware for cooking/dining, comfortable beds and linens, the snooker table and other plentiful games, none of which are in your review. You did mention to me about the electrics tripping after a thunderstorm and subsequently, and I went back to you on this explaining the reason why this happened, after checking it out with our property manager Ottavio. I can assure you that we do have the best level of electrical supply available to us, which we pay a high premium for, that being a 15 KW 3 phase system, which we maintain to a high standard. As explained at the time, Ottavio told me that there were several thunderstorms and electrical power surges the week you stayed with us which caused a lot of problems in the local area. An example of that is another property that Ottavio looks after which had their washing machine burnt out because of it that same week. We have surge protectors to stop our equipment being damaged by power surges, which trip the switches on the electrical board if there is a problem. The switch then just simply needs pushing back up, which is very easy to do and the electrical boards are all in very accessible positions within the villa. In fact you called Ottavio out to the villa on two occasions for this, which he immediately responded to. The first call out he just pushed the switch back up straight away as soon as he arrived and on the second occasion within the short time of him getting to the villa you had already pushed the switch back up yourselves and all was fine, there was nothing for him to do. Power surges in Puglia are quite common, so the alternative to this is to not have any protection and to have the electronic boards on the equipment burnt out when this happens. We unfortunately experienced this several years ago and it caused a big problem for us and immense expense. Summer this year in the region was exceptionally long and hot and for this reason we are having air conditioning installed in all the bedrooms throughout the villa before the start of next season. We have a lot of expensive items at the villa which we leave out for our guests to enjoy. To avoid any abuse, neglect and damages we have certain rules in our booking terms and conditions, which are in no way unreasonable. A lot of these rules have been put in place because of a small handful of guests not being respectful of our home and causing damage. These are clear to see and accept at the time of booking, they are not hidden. We have stayed in other properties around the world with far more rules and regulations. The kitchen and veranda are a good size and we have never received any negative comments about this before. The veranda in fact measures 11.3 x 2.4 metres. You said you found the chairs large for the space but you could have easily swopped these over with the chairs on the roof terrace which do not have arms on them or asked me to arrange to have this done for you. You also had the option of eating on the roof terrace or the terrace around the swimming pool if you wanted more space, all of which have their own tables and chairs. We feel very fortunate to have three separate areas for outside dining, in addition to having two dining areas within the villa too. Regarding your comments about dogs and loud vicious barking, there are no vicious dogs in the area around the villa so your comments are very surprising to hear. The gardens are large and we have a stone wall all around the entire grounds with a high wire fence on top of that. You never mentioned this to me at the time. In fact during your stay I did get in contact with you on two occasions to check that everything was going well and you never replied to me. All our other 47 reviews are 5* for both before and after your stay with us, which says a lot. We pride ourselves in providing a high level of service and care.

Wow, thank you so much for such a lovely review Charlene. I am touched by how much you appreciated everything at the villa, my assistance and that you had a great stay. We hope to welcome you back sometime in the future. Take care. Linda

Thank you for your lovely review Sue. We are so happy to hear that you all had a fantastic time at Villa Aurora and appreciated it being furnished and equipped as a home, which it is. It is really good to read your comments on the white sculptured sun loungers. They are new and were expensive and as we haven't used them ourselves yet we really didn't know how comfortable they were. They are made by a local company in Ostuni. Retailing at just under €500 each they were obviously worth the investment. We feel that high quality sun loungers, furniture and beds make a difference and help make Villa Aurora in a different league to a lot of other rental properties. Your appreciation of this is great to hear. Many thanks - Linda

We are delighted Florian that you think the villa is fantastic and you all had such a lovely stay with us

We are delighted Susan that you think that Villa Aurora is the best villa you have ever rented and you appreciated everything there so much. We do try our very best in every way to make our guests experience as good as we can so it is lovely to receive your fantastic feedback. We hope to welcome you back in the future. Linda