Opgraderet slutenhed_OCEANFRONT Kompleks_50 trin til stranden_WiFi_Linens inkluderet

Barbara, Thank you for your Review and letting us know you had a Wonderful Time. At first glance, It appears that you may have intended to write this review as private feedback, but may have accidentally made the private feedback into your review instead. No problem as it gives us a great talking point to address to our future guests regarding how we operate our Vacation Rental in this growing and expanding market. While we cannot offer some amenities hotels may offer such as daily maid service, we do offer two features many hotels cannot. We are right next to the beach, and we have a kitchen. Narrative: Barbara had booked a 5 night stay. Late on the 4th night she had contacted me requesting more towels and TP. Note: Our rooms are set for an average 3 night stay per website information. We provide 4 towels per room. Barbara's group had two people. Our Vacation Rental includes linens and towels, which was not the standard years ago when this industry formed. I do however offer a towel swap and a refresh of TP for guests staying 4 nights or longer. I explained to Barbara that the additional two towels were located in the cabinets. Unfortunately because we were not contacted until just before the end of Barbara's stay, and our cleaners were not already scheduled to be on site the next day, we could not provide the requested item. Had we been contacted earlier we could have planned accordingly and Barbara would have had a refresh of the requested items that same day. Since there is a Dollar General just across the street Barbara mentioned she would pick up her requested item. I offered to refund Barbara despite the fact the information was already included on the website and in our Check-In Documents, which were made available well prior to the beginning of the guests stay. Thanks again for letting us know, so we can use this information to improve and align ourselves more with Vacationer's desires and needs as the Vacation Rental Industry continues to grow and expand.

Hi Chad I'll be happy to address your concerns so that other guests may have a good idea of what to expect for their vacation. The condo is studio sized at approximately 300 square feet as advertised in the website description. In the space we have organized a fully functioning kitchen, a full bathroom, queen size bed and queen size sofa sleeper, as well as a 4 drawer dresser, and a flat screen TV. The space does have a small mini-closet that is really large enough only for supplies, but it does have hooks for hanging which I let you know about upon your arrival. The clothes can be hung basically on a single hook which allows for a few items stacked together but it is certainly not a full size closet. I will look into some type of an armoire if I can find an appropriate option. My family invested in extra cabinetry when the property was built in Summer 2015, so the area next to the fridge has a cute area for writing and extra upper cabinets. I think most guests will find the storage adequate as we have over the years. Regarding the smoking, we are very clear that this is a Non-Smoking Property and that smoking is Prohibited Anywhere on the premises, but is allowed on the Bike Path. The Bike Path smoking area is approximately 50 yards from the condo. It is closer than anywhere we might place a designated smoking area. When you made the reservation you specifically accepted and agreed to our policy. You were also provided with this information in your Check-In documents as a reminder. We do everything we can in our power to make every guest feel comfortable, but please understand that when you stay in someone's home you must comply with their rules. Finally the Air Conditioner is known as a PTAC and is a very type of Air Conditioner/Heating Unit. The PTAC also acts as a dehumidifier so as long as you kept the windows shut per our rules (which you did not according to the cleaners) the room will stay dry. In the summer time on the coast there is a bit of humidity, but this is to be expected. Thank you again for allowing me to address your concerns. Have a Blessed Day :)