Crantock Cottage, fantastisk havudsigt, 5 minutter til stranden og udstyret til børn

Hi Julian, Glad you all enjoyed your stay and had a good Christmas at Crantock Cottage. Thank you for leaving a review for us. Hopefully see you again soon. Best Wishes Vicky and Ian

Hi, thanks so much for taking the time to leave a review for us. We are so glad you enjoyed the property. I am very sorry there weren't any coathangers at the property, there are normally lots, we will get these replenished asap, thank you for letting us know. Thank you for being great guests we hope we will be able to welcome you back soon. With all Best Wishes Vicky

Dear Annette and Henry, We are very sorry to read that you were disappointed, although surprised to read this following our communication during your stay. Thank you for highlighting that the toaster had some rust marks on it, we were very pleased to be informed and glad the new toaster arrived with you the next day. Thank you too for informing us that the kitchen bin had been missed by the cleaning team, we contacted the cleaning team immediately and asked them to double check that the bin is not missed in the future. As discussed in our communication, we are sorry that a tradesman popped in to take a look in the loft during the changeover period just prior to your arrival, we did not realise that his fleeting visit had dislodged a few white bits from the loft hatch. We apologise that these were on the carpet when you arrived. With reagrds to the family bathroom, We are sorry that the towel rail had become a little rusty (the Cornish sea air unfortunately does this, being so close to the sea) and we have been waiting for a plumber (who are all in very high demand in the winter months in Cornwall) to change it. We are very pleased to say that the plumber has now been out and replaced it with a brand new towel rail, apologies that we could not get a plumber in ahead of your stay. I am not sure quite what the issue was with the bath panel not moving, as it is a standard bath, but please do feel free to email me directly if this is something we can address, as we are always grateful for suggestions of ways to improve our guests stay. Thank you for your helpful comments, we are pleased that we have been able to address and rectify these items already. Best Wishes Vicky and Ian

Hi Pam, Thanks very much for taking the time to provide feedback. We are so pleased you found the property location, size and views to all be enjoyable. We are sorry you felt the inside of the property needs updating, we are continually refurbishing and redecorating the property each winter, and will of course being continuing with further works again this winter, as we do aim to keep the property continually updated and to a high standard. We are also sorry you found there to be not enough storage in the smaller bedroom, unfortunately space doesn't allow for anything more than we have, but we hope that with the vast amount of storage in the other bedrooms and a cupboard at the top of the stairs for cases etc, that this helps alleviate this. Thank you again for your very helpful feedback, Best Wishes, Vicky and Ian.

Hi Nicola, Thank you so much for taking the time to leave such a kind review. We are so glad you had a great stay. Hope you had a good Christmas. Hopefully see you again soon. Best Wishes Vicky and Ian