Fremragende villa, opvarmet pool (april til okt.), 7 min til strand/restauranter

Thank you for your review! We are so pleased you had a fabulous week and we look forward to welcoming you back.

Hi Lucy, thank you for your lovely upbeat review! We have made suitable improvements to the shower doors!! No rust in sight now!

We are sorry to read Lars's review. We have a very experienced local property manager with an excellent cleaning and maintenance team. Beltierra is let either for a group of up to 12 people or separately as two units (VRBO references 8664324 & 8664327). Since letting Beltierra we have almost exclusively received Five Star reviews and have many emails from our guests expressing thanks for their amazing holidays. Lars made numerous calls and messages to our managing agent during his stay. His unhappiness about the floor cleaning was not mentioned on arrival or at anytime and would have been rectified immediately. At no point were the guests advised not to use the pool and our local agent did not become aware of this until receiving Lars's review. The pool engineer speaks very limited English and we can only assume that a misunderstanding arose. We do ask guests not to put food and grease down the sink and there has been a blockage which has now been fully resolved. For reasons we do not understand the smoke alarm control panel emitted a warning signal which we understand Lars's deactivated himself. On the 11th night of his 14th night stay the air conditioning in one bedroom failed. Our engineer attended the next day and advised that the required part was not immediately available. A brand new replacement unit has now been fitted. Again unpredictably and despite having been renewed at the start of the season, the batteries in the switch panels in two other bedrooms also failed. Again this was resolved the next day. We are sorry that Lars experienced these difficulties but absolutely none could have been foreseen. All matters raised have now been fully rectified and we hope that Beltierra will continue to provide many happy holidays for all our guests.

Estimada Catalina: Gracias por su reseña. En nuestra guía de la propiedad, pedimos específicamente a los huéspedes que informen a nuestro administrador local en cuanto detecten algún aspecto insatisfactorio. Disponemos de excelentes recursos y, por lo general, podemos responder en cuestión de horas o incluso antes. Nuestro administrador habló con los miembros de su grupo en varias ocasiones y le comentaron que todos lo estaban pasando genial. Enviar una mala reseña sin darnos la oportunidad de rectificar, por ejemplo, cualquier problema con la piscina (del que no teníamos conocimiento) después de su partida, simplemente no nos ayuda a ayudarle. Nuestro encargado de la piscina tiene mucha experiencia. La piscina estaba impecable a su llegada y seguramente la habrá visitado en algún momento durante su estancia, aunque no necesariamente durante su estancia. Sus comentarios sobre el precio son subjetivos, ya que, por lo que sabemos, esta es una de las propiedades más económicas, con una ubicación excelente y de gran tamaño, ideal para familias y grupos de amigos, con una ubicación privilegiada, muy cerca de la playa y del pueblo. Esperamos que quienes lean su reseña la lean en el contexto de otras reseñas recientes de personas que han disfrutado de unas vacaciones maravillosas en esta casa tan cómoda.