Prior to arrival we were contacted about pet fees and parking, which we thought was already covered in fees paid prior which we were not given breakdown of in initial quote. Upon arrival, there were several noted issues. Kitchen: drawer pull was missing on utensils drawer and only 5 forks, rest of utensils were plentiful. There was a major lack of cups/glasses- many coffee mugs, wine glasses, ice cream cups, etc. but no regular glasses for a family There was no dish detergent in the unit nor any srubbbing brush to clean pans etc that could not be put in the dishwasher. Flooring: there were gaps in the flooring in many doorways and in front of tubs/showers. Bathrooms: guest bath had NO shower liner, only the cloth one so all water spilled into the floor. Main bath: the shower curtain that was there was torn and missing several curtain hooks as well.
We had an issue with a smoke alarm on Sunday and given the holiday weekend, it took a few hours to get a replacement battery which is understandable. On Tuesday morning, we were contacted by the management office about a contractor coming out to measure for new flooring, which we had to adjust our schedules due to the dogs in the home and not comfortable letting someone in without one of us present.. This delayed family morning outings by more than an hour that were planned (were only given 15-20 min notice that they were coming). On Thursday morning we were woken to the sounds of drills and screws on the roof. We immediately emailed and called the management office and were told at first there was no knowledge of this. A follow up call was made to us to convey they had overlooked an email from a week prior that this was scheduled. The work went on till way iinto the afternoon, causing again issues with schedules and with dogs as well. We were offered 1 $25 gift card for a family of 6 for "waking us up early" and this was not even delivered until after 5 pm after we had left for dinner and could not be used until the last day of our trip. We ventured out the next day to use the minigolf/ice cream shop portion of the gift card only to find out the ice cream shop was closed. It was disappointing to only be offered that small sum for a family of 6 given the accomodations we had made in our schedulles multiple times for things we should have been alerted to prior to our trip . These could have been handled on nonoccupied days. Overall disappointing trip.