Boulevard House Lorne

Our showers, like most modern showers, do not have shower curtains or doors, but have a drainage system for the water We use a linen service for all of our towels, tea towels, linen etc. They are always of the highest quality, and we have never had a complaint before and we have been using them for five years The lamps have a little lever that needs to be twisted - if it is not fully engaged the light will flicker. We supply pump soaps in every bathroom - maybe the guest was looking for bars of soap. It is very frustrating the receive this feedback, We advised this guest - like we advise all guests - to contact us immediately if there are any issues. Our housekeeper is local and is always available to pop around to help guests All of these issues could have been resolved very simply. Instead, the first we heard that there were any problems was when the guest chose to air them by way of a negative public review/

Very disappointing review. As far as cleanliness goes, we have received 19 reviews this year, 18 of which have given us 5 stars for cleanliness. Several of them have commented on how clean the house was. We have an excellent cleaner that has been with us for many years - cleanliness is our no 1 priority The comment about products in the pantry dated back to 2013 is nothing short of ridiculous. For a start, we fully renovated the kitchen 5 years ago and completely restocked the pantry, Secondly, we stay at the house regularly and ensure that all items we supply are within their use by date The comment about the coffee pods is nonsense - we go through a huge amount of pods and are always restocking them We also tell our guests to contact us immediately if anything is not up to standard and our cleaner will be there to sort it out in minutes. We did not hear from this guest about any issues. The guest sent us a message about the water leak from the bathroom. We tried to call her to get more details but she did not answer or return our calls. We had a plumber call around in the morning and he advised that the problem was caused by the guests overfilling the bath and the run off caused the issue. No wonder she didn’t want to talk about it! The plumber has done a full check and there are no ongoing problems - despite the comments by the guest