Walk to Ski & Trails: All-Season Angel Fire Escape

Thank you so much for taking the time to provide feedback. We are happy you enjoyed your stay in the beautiful Sangre de Cristo mountains. We hope to host you again in the future.

From the owner: "Thank you very much for taking the time to provide this feedback. We hope to host you again in the future."

Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. One reason we love this condo is that it feels like a cozy retreat with easy access—just drive right up to the door. It also benefits from lots of natural light and only shares one wall with a neighboring unit.We haven’t personally experienced excessive noise from the upstairs unit, but we’ll reach out to address any concerns regarding future guest stays.We apologize that the Wii and TV setup in the kids' room weren’t functioning as expected. Our children have enjoyed it in the past, and we’ll ensure everything is checked for proper use going forward. We’ll also review the kitchen supplies to replace anything that doesn’t meet our standards. Your feedback is important to us, and we appreciate the opportunity to improve.

We were very surprised and disappointed to read your review, as this does not reflect the experience we aim to provide our guests. Cleanliness is a top priority for us, and we take your concerns seriously. We have already reached out to our cleaning team for an immediate review of their practices, and if they are unable to meet our high standards moving forward, we will transition to a new cleaning contractor to ensure this does not happen again. Additionally, we wish you had reached out to us during your stay. We strive to address any issues promptly to make things right for our guests. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We are committed to ensuring that every guest enjoys a clean and comfortable stay, and we will take every step necessary to prevent this from happening again.

Hi Jeff, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We will be addressing all of the concerns you listed. We have talked to our property manager who will be helping us install new detectors, new window and door screens, new light bulbs and fixtures, and a new sink in the bathroom. We are sorry for all of these issues you experienced. Unfortunately, we can't control external factors like the noise from the neighbors but we know this can be very inconvenient. We appreciate this feedback and are committed to making our property comfortable for our guests. Thank you for taking the time to leave a review.