Location, location, location....and THATS IT!!!! It is an amazing location but unfortunately the home is not looked after and is extremely run down.
We checked in, only to find the place extremely dirty....the rooms smelt of mold, the oven had never been cleaned, the bbq would have made you sick if you had tried to cook on it, the fridge had an awful smell, and many of the "clean " dishes in the kitchen still had food on them.The dishwasher was full of rust. The kitchen was utterly appalling.
As for the pool area, the last guest had left garbage all over the patio. Old blow up toys were all around the pool deck. There were children sand buckets filled with dirty water and bugs. The shrubbery surrounding the pool, were filled with trash such as plastic cups, beer bottles and cigarettes.
The stairs leading down to the beach had multiple rusty nails sticking out, that two of my children caught their feet on.
Following a rain storm, the master bedroom had a leak coming from the floor. The owner then proceeded to blame this on us, stating we had left the windows open. We had not. She would have known this, seeing that you are charged for your AC usage. And we had made sure to shut all windows to conserve the AC.
After contacting the owner and telling her our disappointed thoughts, she offered us a refund. We checked out only to be told 3 hours later that she would not give us the refund we were promised. However, at that point we had already checked out and booked another place. We are still working on getting our money back with little to no help from VRBO!