Mt Dora Couple's Retreat w/ Shared Pool!

Thank you for sharing your perspective. We strive to ensure clear and professional communication throughout the entire booking process. Our records show that this reservation was ultimately not fulfilled and that you were unable to stay at the cottage during these dates. While standard cancellation policies are upheld to support our homeowners, every interaction is handled with care. We appreciate the feedback and wish you the best in your future travels.

From the owner: "Hi Cathy, I truly wish I had known about your hearing needs ahead of time, as I would have done my best to adjust communication. I replied to all your messages quickly and wanted to ensure you had privacy and comfort during your stay. While I work outside the home, I’m always committed to making sure guests can reach me when needed."

Hi Karen, we’re sorry to hear the space didn’t meet your expectations. The homeowner shared the following:- The listing photos are an accurate representation of the cottage, which includes a set of French doors and multiple windows with blinds that can be opened for natural light.- The outdoor area features a private pool, dining space, gas grill, and fireplace, providing additional room to relax and enjoy.- While we didn’t receive any direct feedback during your stay, we always encourage guests to reach out if there are any concerns so we can help in the moment.We appreciate your feedback and hope you were still able to enjoy your time in the area.

Hi William and Jean, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: Upon your arrival, we were committed to ensuring your comfort and satisfaction from the moment you stepped in. We assisted with your luggage and promptly responded to every request, whether it was for additional supplies, refreshing the patio furniture, or providing guidance on using amenities like the mini split and TV. Our guests' comfort and convenience were our top priorities. Additionally, we'd like to clarify that the entire mother-in-law suite was updated in 2021 and 2022 and is in excellent condition. Thank you for sharing your experience with us, as your feedback helps us ensure a better experience for future guests.

Hi Sheila, we want our guests to rest easy when they stay with us, and we’re sorry to hear that sleep was difficult during your visit. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The mini-split A/C is just a few years old and has a manual in the cottage—it's working properly, but we're sorry it didn’t meet your expectations and would’ve been happy to assist if contacted- The lot next door is home to another short-term rental with an outdoor sitting area, which may have contributed to the noise- We’re glad you found the cottage clean, enjoyed the pool, and had a smooth check-in and communication experienceThanks for taking the time to leave your review.