My mom and I have rented at least 5 times from Reunion Resort. Sometimes directly, sometimes through a third party. We had always been extremely happy with the rental and the facilities. We have recommended Reunion to many of our family members and friends. This last trip left us not only disappointed but also upset with the way our complaint was handled. It will cause us to rethink using Reunion Resort in the future. We arrived Saturday evening to find giant roaches in states of dead, half dead or smashed on the floors. Someone must have been there, or how was it smashed and not picked up? 100's of lovebugs in the corners of the bedroom, along the sliders inside and out, and around the accommodations. The pool wasn't cleaned either, and there were spots of something spilled on the kitchen and entryway tiles. If these things weren't cleaned, what else wasn't cleaned? i am sure the construction on both sides of this unit didn't help. It was unsightly and noisy. We asked to be moved to a place that was cleaner and without roaches.