Our family gets together once a year after Xmas and New Years. We absolutely loved the cottage when we arrived. The cottage is fully renovated and beautiful.
The listing does say there’s a hot tub, but it’s a jetted tub inside one of the washrooms.
The kitchen counter had white dust underneath it, where you sit.
During the first night there was a loud high pitched noise coming from the basement, it would come and go, waking most of us. Manager thought it was the water system alarm but it turned out it was the water pipes.
We figured out the sound once the water stopped running the next day. The water would lose pressure and it would take hours for it to come back, and when it did, it didn’t last long.
This obviously ruined our whole 3 ngts stay, majority of the group left after the second night.
The Owner offered a refund minus cleaning fee, then changed his mind the next day. The first offer would have been a little over 70% back. He ended up giving us a little over 43% back.
Our group was not happy with this, we tried to negotiate something else but nothing came of it.
We were hoping he would have done something more, but we all decided to just let it go.
For us it isn’t even about the money, but it’s about doing the right thing. Our stay was totally ruined and we couldn’t afford to do another one.
I could go on about all the horrible things that happen when there’s no water & 14 people, but it would take too long.
Owner has told me the water issue is fixed.