The unit is clean, spacious and well stocked. It’s convenient to many restaurants and a few beautiful beaches.
The reason for 3 stars out of 5 is that upon arrival, after we’d unloaded and unpacked, we saw a sign in the lobby that the main resort pool would be closed for maintenance the entire week of our stay. This is the pool that the unit opens up to. We were very disappointed, especially as that convenience was the exact reason we booked this particular complex and unit. I will note that the “quiet pool” on the other side of the complex was open, though it was not the pool directly connected to our staircase. And, while open, it was also under maintenance that included jackhammering for sidewalk repair. Therefore making it a “not so quiet” pool.
In addition, because of the loud maintenance, we couldn’t use the lanai for breakfast or lunch. The power washers and generators were running all day, 8am-5pm. The sound was very loud and ruined any outdoor daytime enjoyment.
I called Pat and while she offered to move us to a different unit, that wouldn’t have solved the problems. I had to ask for a partial refund (she did not offer one), as it seems unfair to pay full price for only partial use of the property. She obliged and we are appreciative.
We wish we were told in advance of the maintenance (as a condo owner myself, I’m certain that advanced notice from the management company was given for such major inconveniences), so we could have found a different property to rent.
With all of that said, and as mentioned above, the unit is lovely. But the lack of communication regarding a major amenity’s unavailability was very disappointing. Tip: Don’t rent here until you’ve confirmed all amenities will be available.