I rarely leave negative reviews, but future guests deserve to know what our experience was like.We rented this home expecting a clean, well-maintained vacation property. Instead, we arrived to a house that was not properly cleaned. There was hair on the master bathroom floor that wasn't ours, dirty dishes and glasses put away as "clean," debris and dirt under the sofa cushions, a dirty enclosed pool area, and broken glass around the pool deck. Finding broken glass where children and adults are walking barefoot is completely unacceptable.The problems didn't stop there. One shower barely drained, lights in the pool enclosure didn't work, the garage door stopped working during our stay, and we lost electric power due to a bill not paid.Rather than spend our vacation relaxing, we went to the store, bought cleaning supplies and disinfectants, and cleaned the home ourselves because we had no confidence the cleaning crew would do a better job if they returned.What disappointed me even more was how management handled the complaint.After documenting the issues with photographs and reporting them promptly, I requested fair compensation. Instead of simply evaluating the situation, management asked me to agree not to leave a review before they would determine what compensation they would offer. In my opinion, that undermines the purpose of reviews. Guests should be able to share honest experience characters.