Luxe Bay View Home Near SF, Berkley & Napa Valley

Hi Cindy, the homeowner would like to share the following: "We're delighted to hear that you and your family like our vacation home and that your stay here was enjoyable. Creating a memorable atmosphere for our guests is our priority, and we're thrilled you appreciated the charm of our location and had the chance to explore the nearby bay trail. The Shoreline Trail is indeed a highlight we're proud to offer. Your kind words about our home mean a lot to us. We look forward to welcoming you back soon!"

From the owner: "Dear Elizabeth, hosting you and your family was a true pleasure, and I want to extend my sincerest gratitude for choosing to stay with us. Your 5-star review would not only mean the world to us but also assist other travelers in choosing our vacation home for their future stays. We truly appreciate your invaluable review of us, helping us provide the best possible service to all our guests. Your words have the power to make a significant difference, and we are grateful for your time and consideration in sharing your experience with us. Thank you once again for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back in the future! Warmest regards, Carrie"

Hi Jerri, we’re sorry to hear your stay did not fully meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- In addition to street parking, we have one dedicated spot on the driveway behind the house as noted in the listing, but we will look to see if we can make it more clear.- We keep some cabinets locked to help reduce clutter, but there’s still plenty of storage available for our guests. The trash disposal instructions are on the kitchen bin, we’ll work on making that easier to spot.- We recently added a new deck and pavilion. While our full outdoor furniture set is still in transit due to international shipping delays, we’ve provided a small table, chairs, and a wooden bench in the meantime.- We’re sorry to hear the Jacuzzi wasn’t working during your stay. This is the first we’ve heard of any issues, and we’re having it checked and repaired right away.Thanks again for helping us improve. We'd love to host you again in the future!

From the owner: "Dear Indy, thank you for your wonderful review! We're delighted to hear that your family gathering at our home was enjoyable. Creating a welcoming atmosphere for our guests is our priority, and we're glad the décor contributed to the special occasion. We're thrilled you appreciated the charm of our location and had the chance to explore nearby attractions while still enjoying our town's tranquility. The Shoreline Trail and local dining options are indeed highlights we're proud to offer. Your kind words about our hospitality mean a lot to us. We look forward to welcoming you back soon! Warm regards, Carrie"

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take our guests’ feedback seriously; however, we were not made aware of any concerns during your stay that would have allowed us an opportunity to address them. We always welcome direct communication from our guests so we can work toward a positive experience.