2/10 Bundkarakter
Verificeret rejsende
26. okt. 2023
Synes ikke om: Rengøring, værelsets komfort, kommunikation
Worst Check in Experience Ever!!
It is one of those hotels where you go to the room with a code that is sent to you on the day of the trip. In theory it could have been a easy check in experience however on the massage they forget the special first time entrance code. I had to call them since the office is closed you have wait on phone to get routed to Köln head office . Till they could understand the issue and connect me to someone in Berlin who would connect to the lobby computer through a remote desktop software, I had to wait on the phone for 15 minutes which was very annoying. I got my code to enter the room.After the minutes I went downstairs to have something to eat in the area, then I saw that lobby computer which is in a glass box is turned on with full brightness with my name and code on the screen. Apparently the person working for home has no regard for the safety procedures. I immediately called them again then I had to wait to get routed to Köln. Explained the situation but they did not understand the urgency of the issue and tried to connect with their IT support team but since it was late obviously the support team did not answer.I called them multiple times but with not luck to fix the issue. After 40 minutes I would connect to the guy who gave me my code initially and I could get him to connect again and close the windows on the PC.
The hotel itself is very simple room with an additional kitchen, equipment here is very simple and do not reflect the high rate of the hotel.Also not very clean
Verificeret rejsende
Overnattede 3 nætter i oktober 2023