Επαληθευμένο σχόλιο
4/10 Κακό
Επαληθευμένος ταξιδιώτης
2 Νοε 2026
Αρνητικά: Καθαριότητα, επικοινωνία
I am extremely disappointed with my experience and the way this situation was handled.
Prior to my arrival, additional pillows had been promised, yet property management attempted to charge me for them. Upon arrival, there was only half a roll of toilet paper available, and no hand towels or kitchen towels whatsoever. When I requested these basic necessities, the host responded, “We are not a hotel; we are a rental unit.”
Additionally, the property listing specifically included one complimentary bottle of wine per stay. However, no wine was provided upon arrival. I had to contact management and wait for it to be delivered.
The overall experience required an unreasonable amount of time and effort communicating back and forth between VRBO and property management, only to receive dismissive responses rather than appropriate assistance and hospitality.
To make matters worse, the only compensation offered was US$71 in OneKeyCash, which can only be used toward future bookings. This is an unsatisfactory resolution considering the inconvenience, frustration, and failure to provide amenities that were promised as part of the rental.
A vacation rental may not be a hotel, but that does not excuse failing to provide basic necessities or honor the amenities and services advertised and promised to guests. This experience has significantly diminished my confidence in VRBO. Based on how this complaint was handled and the inadequate resolution offered, VRBO will be my last option for travel.
Πραγματοποίησε 7 διανυκτερεύσεις τον Οκτώβριο 2026