We didn’t have to use Customer service, but we did receive several messages from them for anything we might need so over all excellent service. The apartment was a good size for our needs,clean towels and bedding was provided along with a small welcome pack.
The apartment on the surface was clean, but needed replacing some items eg shower grubby, door not sliding properly falling apart. A few of the kitchen items need to be replaced eg glasses. No broom provided to sweep up the floor .
Slightly noisy during the night from returning late night part goers, some residents had no consideration around the pool for others as had their music very loud, when several guests had different music on it was really loud, the majority of the time was peaceful though.
Overall we had a lovely relaxing week, would probably select another apartment overlooking the sea.