4/10 Poor
Emma F.
18 Sep 2022
Liked: Cleanliness, location
Disliked: Check-in, communication
Wrong info from host, bad check in, good apartment though.
The negatives:
- we were given horrible directions from the owner about how to find the location. No street names given, just landmarks, which ended up being incorrect. (Also all messages were sent in Italian, which was a pain to translate to English each time)
- the host knew we were arriving late (around 11:30pm) and that it would be dark at our arrival. Add that in with the poor directions and that left us trying to find the apartment for over an hour in the dark. We would arrive at the landmark the host said but then the next step wouldn’t make sense etc.
- we eventually found a local, and even they could not find the location with the directions or with their Google maps. The local ended up phoning the host for us, and was then given directions again. The local helped us find the apartment after about 45 min.
- it doesn’t end there!! WE WERE GIVEN THE WRONG ACCESS CODE FOR PADLOCK. We spent 30 min outside trying to unlock the padlock so we could get in. Eventually we paid the fees to turn on our international phone plan and phone the host (tried connecting to the wifi first from outside front door but that was also the wrong password!!) and the host told us the correct code.
- the host would not agree to a 1 night refund, even after VRBO asked them to do a refund. Still waiting on what else comes from that.
- wrong wifi password. Had to find router ourselves and use password on back of wifi router.
- washing machine wouldn’t work. Contacted host twice and then was told there was nothing wrong with it. Asked if water was maybe turned off but host said everything was left perfectly. Sent a photo and host confirmed water needed to be turned on from pipe. Then it worked but we couldn’t figure out how to use the dryer side (we just hang dried our clothes).
- could not find ironing board/iron that ad said it included
- bedroom is a little smaller than picture makes it seem but it’s fine for the 2 of us
The positives:
- good location once you find it
- pretty clean
- had what we needed for the most part
- wifi connection was strong
- included body soap/shampoo etc
Will not book here again after the first night experience but it is a nice location for walking around the city/to restaurants/shops
Emma F.
Stayed 2 nights in Sep 2022
