6/10 Okay
Ann D.
14 Apr 2024
Liked: Cleanliness, check-in, communication
Trapped on rooftop terrace
Beautifully remodeled apartment with nice amenities but would never stay here again. Biggest issue is because we got trapped on the roof at midnight going into Easter because the elevator broke and that’s the only way to get on and off the rooftop terrace. We thankfully had our phones to call the property manager but it took until 1:40 am until we were rescued by elevator maintenance. They then closed it down for repairs and never reopened or came to fix it while we were there. Even worse was that Apartments Florence never contacted us to see how we were, apologize, offer something in return, etc…. We only booked it because of the rooftop and only got to “use” it the one time. So incredibly disappointed in how the situation was handled.
In addition to the elevator to the rooftop breaking, they would not let us put the air conditioning on. We could only leave the heat on or turn it off. It was 70 and muggy and we were so uncomfortable. Again, had to make sure each place we stayed had A/C and we felt duped. Since there is no dryer in the apartment, our wet clothes wouldn’t dry because of how muggy it was in the apartment.
Other things to be aware of: tiniest trash cans in the kitchens, made for bathrooms, not kitchens. No glass on one of the showers so water goes everywhere. No TV in the main/bigger living room.
Shame that we had issues because it could have been a very nice stay.
Ann D.
Stayed 3 nights in Mar 2024
