6/10 Okay
Tricia B.
23 May 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Inaccurate Listing
The condo was clean and well maintained. We loved the complex and the area.
We feel we were misled about what is available to use on the property. You will not be able to use the main pool, if you stay less than a month. It does say this on his listing but when I talked to him about it, he said he leaves a pass in the condo for renters to use. We’ve stayed at River Strand before and were able to get a pass card from the owner for full access to everything on the property. But, he said sometimes, the renters don’t leave the pass card behind. He assured us that we would have full use of the satellite pools without the pass card. A few days into our stay, when we were sitting at one of the satellite pools, a security card asked to see our pass then said we must leave as we didn’t have one. Luckily, we were visiting my brother, who got us a Family and Friends pass so we could use the facilities. If my brother didn’t live there, we would not have a pool to use. It was embarrassing to be asked to leave the pool. The rules of the complex are changing and we believe the owner should be up to date.
Tricia B.
Stayed 11 nights in May 2023