2/10 Terrible
shirin k.
11 May 2022
Disliked: Cleanliness, check-in, communication, listing accuracy
"Beware",not as advertised on line!
Arrived later than expected as our flights got delayed and couldnt find the place to start our vacation . We had to ask a neighbor to help us find the location and finally arrived at 11pm on the 29th of May. No hot water, no gas, and the beds didnt have blankets in the twin room. There was a group of 4 of us and a couple of friends that visited to show us Cyprus. My girlfriend and daughter slept in the twin room and not only found it cold but that the beds were as if the matresses were like box springs, therefore didnt sleep well. We all wanted to have showers but there wasnt any hot water available. Tired and hungry, thought we would cook eggs but the burners werent working as there wasnt any gas available. Following morning called property management to advise on hot water and gas issues . We were told to run the water for 5-10 min to have hot water but unfortunately the hot water was not consistent and we ended up having cold showers majority of the time. Hair dryer was not available in the villa either! Maintenance did replace missing items but the hot water availability was a consistent issue. We really tried to make best of our stay nevertheless, and didnt want to complain but wanted to enjoy our time of vacationing at the villa and on the 1st of May decided to enjoy the pool as it was the highlight of our vacation and couldnt believe how filthy the state of the pool was kept!! When notifying the management of the state of pool, we were asked to leave the premises. Instead of accomodating us to atleast find resolution of the unsanitary conditions of the pool , the property manager was arguing with us in telling us that we could use the net to remove the few leaves that were floating in pool but it wasnt the leaves that we had a problem with , it was this brown caked filth on the tiles of steps and the edges that had alarmed us. The property manager was in argument with us about the condition of the pool even after sendind pictures to show our concerns. We were so stressed as we were asked to leave by 5pm by the property manager that afternoon, meanwhile the maintenance assured us that the pool will be cleaned by Monday 2nd May and it wasnt. The twin bed issues were never resolved and my friend and her daughter couldnt spend another sleepness night on box spring like matresses and decided to vacate to a hotel. My daughter and I did the same, vacated to a hotel. Would not recommend to anyone! Waiting for VRBO/ property to refund us our money
shirin k.
Stayed 11 nights in Apr 2022