6/10 Okay
Mark M.
27 Feb 2023
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
Disappointed, Misrepresentation, Unreported Damage
We booked this property a year in advance and were required at the time to pay 100% up-front, which is unusual for a VRBO property (I've rented several over the years). I rented for nine days to use the house as a base for our annual fishing/golf trip with my two brothers.
After Hurricane Ian, I contacted Cape Coral Property Management to inquire about the property condition and was ensured (four months in advance of our arrival) that the property was in good shape and ready for the winter season.
Upon arrival at the home, the front door was dirty. Tapped in code and walked in......so far, so good.......walked outside and the entire lanai over the pool had been removed and replaced with a 3' orange plastic fence supported by 1x2's. So......no lanai. There was a covered area for seating and figured that in the evening the two ceiling fans could be used to keep the bugs away. Uh-oh, the two ceiling fans were non-functional due to one having one fan blade missing, the other having four fan blades missing. So, bugs were an issue and limited our ability to sit outside in the evening. During the day we attempted to use the umbrella but were unable to crank it up due to a missing nut on the crank.
The appliances/sink are very dated. There are glass-topped tables throughout but no Windex to clean them. The top drawer of the dishwasher would fall off the rail when pulled out. We were provided with a total of five dishwasher tabs for nine days, requiring us to buy more.
We received a lengthy text message advising us of garbage day and the reminder that failure to take out the garbage would result in what amounted a "fine" post-stay. We were provided with a total of three household garbage bags (four, if you count the one I pilfered from the garage). We had to buy household garbage bags. We were instructed by text message to separate garbage from recyclables, but there is only one bin in the garage, the other being duct-taped with a "do not use" sign on top.
The pool crapped out on Day 5 with the interior wall-mounted pool controller showing "Service Mode. System Locked". There was an area around the pool edge marked out with red tape labeled "no step" due to damage.
The bath attached to the pool area had insufficient water pressure to even brush your teeth. There were tiny ants in two of the bathrooms each and every day. We were provided with a total of 5 rolls of toilet paper for nine days. We bought toilet paper.
Not impressed.
Mark M.
Stayed 9 nights in Feb 2023
