6/10 Okay
tera a., Minot,
7 Jan 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
3 stars. Nice house but Had major issues. We won't rent this house again. The issues were too much.
First, let me say that this house was the perfect size for my family of 9! It was beautiful and had a great pool. The property was teeming with wildlife. There was always something fun to do within a short distance from the property. But, we did have some major issues. The concierge, Andres, was easy to contact and seemed prompt to address each issue; but not every problem could be fixed. The AC unit and ceiling fan in one of the bedrooms was not working. That room was extremely uncomfortable during the 1st and 2nd nights of the stay. I messaged Andres to let him know. He provided a plug-in fan for the room. AC repairmen came to fix the unit. We do feel it could and should have been addressed before we arrived. I did not like leaving our things unattended in the house as several men worked on the AC unit. The shades in the master room would not raise to expose the windows. Andres let me know he knew that they were broken and could not be fixed while we were in the house. I was very disappointed because I love to have the sliding glass doors open during the daylight hrs. It is a major reason we chose this house. The master bedroom remained very dark and depressing the whole stay because of the broken shades. Another day, the pool house had no hot water. Again, I messaged Andres. He sent someone out to fix the hot water unit the next day. Again, our things were unattended while we were gone and people were in the house. We ran into a major issue during the last 24+ hrs of our stay when the whole house and the pool house had absolutely no water at all. I mean ZERO water. We had no showers, water for washing hands, cooking, flushing toilets, or anything. We were filthy from being out with activities at the beach and hiking the day the water stopped. But, we couldn’t clean up once we arrived back at the rental. The issue was never fixed during our last 24+ hrs of our stay. We felt embarrassed for leaving fecal messes in the toilets from not being able to flush and gross because we couldn’t shower for our return flights. We were told it was a water pressure issue because the house is so big. During our stay, we also took advantage of the chef services for 3 evenings. Alejandro was amazing! His food was incredible and he was very professional. The 3rd night we had a different chef who stole about 1lb of cooked steak with him when he left and served us grocery store pie still in the package. I paid for that! Very unprofessional. 3 stars overall.
tera a.
Stayed 7 nights in Dec 2022
