6/10 Okay
Randall L., Ukiah, Ca
14 Jan 2024
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Not As Advertised
We planned family vacation nearly a year before, chose this house because it had a “heated pool and hot tub. When we got there for our eight day vacation on December 27 we found the pool and hot tub were 63 degrees and the heater was not working. We told Jane and she told us to try different things to make it work. She said that her pool guy couldn’t fix it he just cleaned it. Friday the 29th after us trying to get her to do something she said she had called a pool company and they didn’t get back to her. She said she would try again next Tuesday. We were leaving Thursday. The kids were so disappointed to not have a pool the whole time. She said she would give us a partial refund when we checked out. We paid nearly 9000 dollars for 8 days with a heated pool and she offered to refund us 250 dollars. She tried to say that it was fixed on the 2nd but we have messages from her that night telling us to try to get the heater fixed ourselves in the dark. We did get the hot tub fixed so it worked on the 3rd but we left the next day so we had it one day and the pool never heated up. She tried to say she had fixed so we had three days of pool and hot tub. What a lie. Also pictures show fireplaces but we don’t have any details about how they work and no way to use them. Also they state they have TVs with all the apps to watch but they don’t include any, you have to use your own or sign up new ones if you don’t have one already. Rediculus that a home is not included with cable or satell.
Randall L.
Stayed 8 nights in Dec 2023
