10/10 Excellent
Philip W.
7 Mar 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Lovely property, unfriendly owner.
We have stayed at this lovely resort several times in other VRBO condo rentals. This condo is very attractive and in a beautiful location on the resort. We had no problem with the condo, Other than that the 4 bed pillows were very old and flat. The bed was reasonably comfortable and the unit has a very nice layout. The owner was a very unpleasant person to deal with. We had been staying in another VRBO on site with our three adult children the week before. A couple days before check-in, We asked this owner if we would be able to check in early and her response was that we could ask if the previous guests had checked out . At 12 o’clock noon on the day of check in, we stopped at the front desk, and they said the previous guests had checked out and we could go up to see if the room was clean. When we got to the room we realized it wasn’t cleaned yet and so left the room just as housecleaning showed up . The next morning we got an aggressive message from the owner asking why we were in the room at 10 o’clock in the morning and why we had checked in with two extra people. We responded by telling her it was 12 o’clock when we checked the room and it was just my husband and I checking in and encouraged her to call the front desk to verify . through that day and the next morning, she sent us multiple angry/threatening texts demanding US$700 more. For every text she sent us, VRBO also sent texts, requesting the money and threatening eviction. This was Sunday and a very stressful day. We kept asking the owner to send someone up who could talk to us and verify that there were only 2 of us in the one bedroom unit. The only response we got from her is that she had verified that there were four of us staying in the unit. Finally, by noon on Monday we went down to the front desk to try to find somebody from VRBO. The VRBO manager had just gotten on site and was absolutely lovely. He was very reassuring that he could take care of the situation for us. The only response we got from the owner was that this has been a very stressful situation for her! We would definitely recommend the resort, but would not recommend dealing with this owner. There are several other really great VRBO rentals on site, with kind and accommodating owners.
Philip W.
Stayed 7 nights in Feb 2023