This review comes from a trusted partner site and has not been verified.
4/10 Poor
Doug J.
19 Jan 2023
A little lacking for the astronomical price we paid
The house layout and location were fine but lacked some thorough maintenance attention. Vacasa’s performance was one star, however, as I called three times to report various items and spoke with very pleasant folks who promised I’d be contacted within an hour. Never received the first call. Among the items I called to report were: two sliding glass doors that could not be locked; a freezer that was difficult to open with an ice maker that could not be shut off; a toilet that quit working; bathroom towel racks broken off the wall; multiple lights throughout the house that were apparently burned out; only one small trash can among the three bathrooms; no broom; deteriorating outdoor seating; and the curtains ripped out of the wall meant to cover a sliding glass door. I’ve rented homes in much better condition for half of what I paid for this. Unfortunately, much of this could have been simple fixes if Vacasa had followed through with their promises.
