6/10 Okay
Sara C.
2 Aug 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Love BHI but a bit disappointed
My family and I owned a house on BHI for 15 years, so I was so excited to finally show my husband the island for our babymoon. This, however, was my first time staying at MHI. We arrived on the 9pm ferry after driving from work, and there was no one working at the Inn’s front desk, no check-in instructions, and no key. I also never received a check-in email. A phone number was left for assistance, which I called twice with no answer, I tried calling the BHI Services emergency line, again with no answer, messaged the owner of this suite - who never responded - and finally called VRBO who either lost connection or hung up on me. Not quite the relaxing experience I was hoping for at 32 weeks pregnant.
Additionally, I wasn’t aware animals are allowed at the Inn, especially on the top floors. I love dogs, and have 2 of my own, but we were awoken at 5am every morning of our vacation by the tapping of nails on the ceiling above us, the dog dropping its toys on the ground, and hopping on and off of furniture. Again, I was desperately hoping for some sleep at this stage of my pregnancy and didn’t get that here.
Otherwise, the complimentary breakfast was nice, the included golf cart was great, and the location of course was super convenient. We took advantage of the Shoals Club temporary membership, but be aware that you need to reserve that a week in advance, or they threaten a “late fee” for signing up….kind of a joke, but I wasn’t aware since I never received a welcome email.
Sara C.
Stayed 5 nights in Jul 2023
