8/10 Good
Mel I.
12 Apr 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Great House! Poor owner experience and entry process
We like vrbo, but. This has to be my first poor review. The house itself is great.
Communication issues: Several times prior to the day of arrival I requested an early arrival time and I got no response. Additional requests were ignored. Some communications were answered promptly. A “welcome” email received the day prior said no entry till 4pm. OK, understood.
Entry issues: We arrived (10 til 4) and unloaded the car. at 4pm we put in code. Didn’t work. More attempts – no luck. We rang the “RING” many times leaving messages that “we’re here freezing in blustery cold rain” leaving phone numbers. no callbacks, still no entry. We called the “concierge” and left messages. At 4:40 the concierge called promising to come over. But then gave us another way and by about 4:50 we got in.
Once hooked up to the net, I emailed the owner explaining the entire ordeal. He responded acting like I had no reason to complain. also said that he had sent an email 4 hours prior to okay early entry. Thanks but too late. Never got the message. Wouldn’t have mattered anyway as the lock didn’t work. He also said that because I’d asked days earlier if they had cameras inside the house that he thought it best to disable some things. WHAT things, the lock? No clue. Anyway, no apologies. He never even acknowledged that we were inconvenienced!
Then the day prior to checkout an email said checkout was 10, not 11 as the welcome email and site says. 5 stars for the house. 2 stars for owner.
Mel I.
Stayed 3 nights in Mar 2024
