2/10 Terrible
Anette D.
25 Oct 2022
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Extremely Disappointed
To put this in context, I stayed at this cottage last year and it was wonderful! Not this time.
1. We Arranged early check in for our 3 night stay. They forgot so we all sat in the car (because it was cold and raining) till they updated the code so we could get in.
2. There were 6 of us ladies. There were 2 toilets. Upon arrival 1 toilet was functional and the other required service.
3. Evidently there was an issue with the waste water system as the property intermittently smelled of sewage.
4. The hot tub wasn’t functioning despite following all instructions and notifying management.
5. Finally, a male management member attended on site after our initial service request. While there he noted that we had a few friends visiting. Instead of inquiring about the headcount (which totaled 7) he loudly and intimidatingly accused all of us of exceeding the booking for 6. We were shocked and startled by his behaviour, however we explained to him that they weren’t staying overnight. He eventually changed his tone, but never apologized.
I don’t know if ownership has changed since last year, but I cannot recommend this property as quality control has changed. My friends and I will not be returning.
Anette D.
Stayed 3 nights in Oct 2022