2/10 Terrible
Dustin S.
13 May 2024
Disliked: Cleanliness, communication, listing accuracy
very poor customer service
The property was okay except that when we got there the fitted sheet on the master bed was actually a mattress protector made of plastic with no fitted sheet on top of it. I texted the property manager the following morning and was told a fitted sheet would be delivered that day. When we got back to the house at 9pm there was no fitted sheet. When I reached out to the manager again they proceeded to tell me that the mattress protector was the fitted sheet and it didn't need another one. I was told they didn't want to send the cleaning crew back out because the cleaning crew would charge them again. So we ended up having to sleep on a plastic mattress protector for two nights. They essentially lied to us about bringing us an actual fitted sheet for the bed and simply said "I'm sorry we didn't meet your expectations." The customer service was pathetic with this property. Don't stay here if you expect any service whatsoever.
Dustin S.
Stayed 2 nights in May 2024