8/10 Good
Steve M., Ottawa, Canada
9 May 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Grand Cayman Villa
Overall, my family of four, enjoyed our stay. My critical nature and feedback is simply to provide improvements so the next guest's experience is even more positive.
- Location is excellent. I have never stayed in a location where we could see both the sunrise and the sunset from our back porch.
- Location was away from the cruise ship tourists so it was quiet.
- Property, wear and tear is obvious. - initial impression: front door handle is corroded and barely hanging on. Needs to be replaced.
- towels are old and worn. Need new ones and more of them. We are on the beach!
- NO shampoo for the shower. We had to go purchase some.
- NO life jackets. There are paddle boards but life vest are required. This is a safety issue.
- General cleanup around the property needs to be done. Attention to detail for guests that are paying a lot.
- Patio door handle was missing. This is the main patio door to the beach. We had to use a screw driver to go in and out. We were NOT told this prior to our arrival, rather we had to call. Need better communication.
- There were two portable chairs that we could take to other beaches in the area which was nice, but we were told prior to arrival there were none. Property management needs to understand what is on site to better prepare the guests.
- A lamp in bedroom was taped and broken. When my son closed the drawer the lamp "tape" gave way and fell over.
All, easy things to fix with greater attention to detail by management.
Steve M.
Stayed 6 nights in Apr 2023