6/10 Okay
Maya G.
3 Jun 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Not Our Cup of Tea
It’s clear the insane cleaning fee charged upon booking is not shared with the personnel that does the cleaning. Proof is in the pudding. Workers are spread so, so very thin because AMI Rentals manages too many properties. I’ve stayed at a handful of their homes, at different price points, and my experience remains the same.
I was messaged multiple times before checkout, asking for a 5-star review and to let them know when we plan to leave so their cleaning crew could get ahead of schedule. Their reasoning? Because they have so many properties to attend to. If you can’t do a good job with the current work force, you need to hire more people and pay them to want to do a decent job. Even worse, the day of checkout the cleaning woman was parked in the driveway well before checkout time, watching us try to enjoy our last morning on the deck before packing the cars up. She was sitting in a hot car, in the Florida sun with her child. Heartbreaking. She politely said nothing, but we felt the pressure to hurry up and leave.
Other issues:
Pavers lining the pool not secured, resulted in an injury. Elevator out of service entire visit which was tough because my son is on crutches. Pool access from the house is inconvenient, keep this in mind for anyone in your party with even the slightest mobility issues. Comforter had food dried and crusted on top in plain sight. All dishes were dirty.
Maria with AMI Rentals was awesome. She tried her hardest to help with what she could.
Maya G.
Stayed 7 nights in May 2024
