2/10 Terrible
Viviana R.
9 Aug 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Worst Experience stuck at almost 10:00 p.m. trying to find a place to stay.
My family and I were looking forward to a good nights rest after a beautiful day out on the East end. We checked in around 8:30pm and immediately noticed the home smelled like moth balls. The bed sheets and blankets were not clean. In addition to the hair, crumbs, debris, lint and lint balls on the sheets there was a FLOSS PICK in the bed. The shower was also dirty, the kitchen sink had a piece of rice and some other food particles, the edge of the kitchen counter was coming off and there was used food products in the refrigerator.
I contacted the host. She was very nasty and said "No one is coming out at 9:00 at night to change sheets." So I asked her what does she suggest that we do because my family and I could not stay in the home in that condition. She told me that there were extra sheets in the closet that I could change the sheets myself. Although not happy about having to change the sheets and clean the house myself because our family was tired I was willing. However, the sheets that were in the closet had lint balls all over them and did not smell clean. She then offered to have sheets delivered from Walmart but would do nothing about the other issues. I called VRBO and sent them about 15 photos to show the conditions. They were no help.
I tried to call the host back but received her voicemail. Also sent her messages via VRBO explaining that my family and I could not stay there. No response from the owner so we left. At almost 10pm we had to find a place to sleep
Viviana R.
Stayed 1 night in Jul 2023
