2/10 Terrible
Kassidy S.
10 Feb 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Extremely Unclean Stay
We rented this home out to celebrate my graduation from UT law school. We decided to rent this home because, though it had no other reviews at the time, was discounted and close to downtown and would suit a family party to celebrate. When we arrived, we immediately noticed several feral cats outside the home and food dishes indicating whoever lived there fed these cats. We walked inside, with the cats following us in despite our efforts to keep them out. Immediately upon entering we smelled rotting food throughout the house. We then walked into the kitchen where we noticed a full trash can and a fridge full of food, open cans of cat food, and rotting food. The fridge further was covered in mold and had popsticle sticks glued inside of it. Upon inspecting the bathroom we noticed black mold through the tub. There was also cat feces on the stairs as well as several cat hair balls throughout the home. When we went upstairs we found unfolded laundry covering the washing machine and, after spending several minutes trying to get the cats back outside, we immediately vacated the property. I took photos and sent them to VRBO, who agreed that the property was not as advertised. VRBO then contacted this host who told us that their cleaning crew must not have come and that the home would be cleaned and ready by the next day. We informed VRBO and the host that we would not be staying at the property because we needed full use of the refrigerator to host a barbecue. Host refused a refund.
Kassidy S.
Stayed 3 nights in May 2023