8/10 Good
Susie G.
30 Aug 2024
Liked: Check-in, communication, location, listing accuracy
Great time in Eureka Springs in Not-so-ready House
We chose this house for our annual girl trip and it provided plenty of room. When we arrived, the elock on the front door seemed to have a low battery. We called the customer service number and they were very courteous and responsive. We were able to access the house with a "regular" key from a lockbox, but no one ever came by to fix the elock. When we entered, we found the carpet and kitchen floors were dirty, as well as the kitchen. We found a vacuum and vacuumed as much as we could until the stench from the over full cannister was overwhelming. The deck and patio furniture also seemed like they hadn't been cleaned for a long time. Again, customer service was extremely receptive and offered to have it recleaned, but at that point we didn't want to be concerned with securing our possessions before heading out for the day. We also had lights out and a towel bar fell off the wall (when no one was in the room,) and the beds & furniture are very soft. The location is very convenient to everything in Eureka Springs. Unfortunately, the window in the front bedroom is very close to Main Street and broken, so plenty of street noise came through. We really enjoyed the open kitchen, dining, living room space. The hot tub was pristine and we took advantage of it one evening. The bathrooms were also clean. The property has excellent parking and felt very safe. We all agreed with some better maintenance and updates it would be an excellent place to stay.
Susie G.
Stayed 3 nights in Aug 2024